The Sis Kiss

The Sis Kiss is a women-owned custom jewelry company based in Cleveland, Ohio, specializing in personalized charm necklaces, bracelets, and fashion accessories. Founded by two sisters, they offer handmade jewelry including their signature Charm Bar and permanent jewelry services.

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The Sis Kiss customer service

The Sis Kiss customer service

Use any of the convenient means below to contact The Sis Kiss customer service.

location

Headquarters

681 Dover Center Rd
Westlake, OH 44145
(833) 682-8574
[email protected]

Returns

What is the return window?
You must contact [email protected] within 3 days of delivery with your order number, the first and last name the order was placed under, and an explanation of why you wish to return or exchange your item(s). You must ship items back within 7 days of delivery using a service that provides tracking.

How will I receive my refund?
All returns are for store credit only, and they offer store credit in the form of an e-gift card if the item you wish to exchange is no longer in stock. Please allow 7-15 business days after receiving your return to process.

Who pays for return shipping?
You must ship items back within 7 days of delivery using a service that provides tracking, and tracking must be included in your email request to return or exchange. The customer is responsible for return shipping costs.

What if I received a damaged or incorrect item?
They accept returns within 30 days if you received your item damaged or broken, and you should allow up to 4 business days for a response back. Your email must include a photo of the damaged or defective items.

Editor's Take

So here's the thing about The Sis Kiss-it's basically what happens when two sisters get fed up with jewelry that doesn't fit right and decide to do something about it. Started by two sisters who had a hard time finding jewelry that fit their small wrists and personality, they decided to start designing and handmaking them themselves. And honestly? That origin story kind of explains everything about the brand.

The company is women owned and operated in Cleveland, Ohio, but they've grown way beyond just a local jewelry shop. They've been featured on the Today show, QVC, Nordstrom, Revolve, and Bravo-which is pretty impressive for a brand that started with sisters making bracelets for their own wrists. The whole vibe is unapologetically personal, which makes sense when you realize custom styles are handmade with care and take between 3-4 weeks to ship.

Their signature thing is the Charm Bar. You can show off what makes you unique through their Charm Bar and build your own personalized necklace that's all about you. It's not just online either-at The Sis Kiss Headquarters you can find their exclusive Charm Bar, essentials jewelry collection, and permanent bracelet services by appointment, where you can grab your girlfriends for a luxurious in-store shopping experience. The permanent jewelry thing is particularly cool-they call it Sis Kiss Links, and it's exactly what it sounds like: jewelry that's welded on to last forever.

But here's what really sets them apart: they're not trying to be everything to everyone. They describe themselves as offering modern jewelry, women's fashion accessories, and clutch bag styles you'll be grabbing for daily. Notice how specific that is? They know their customer-someone who wants jewelry that feels personal, not mass-produced. And they've built a whole community around it, with 132K followers on Instagram who are clearly into the whole "unapologetically authentic" thing.

The materials are legit too. Their pieces are hand-crafted using a variety of high quality materials, including semi-precious stone, glass, resin, 14K gold, sterling silver, and brass. So you're not just getting costume jewelry here-though the prices are way more accessible than fine jewelry stores. They offer free shipping on all domestic US orders when you spend $100, which is pretty standard but appreciated.

One thing that's kind of interesting: they've expanded into wholesale. Their Charm Bar launched in Nordstrom on Michigan Avenue in Chicago, and they work with boutiques across the country. But they've managed to keep that personal, handmade feel even as they've scaled up. The founder, Megan DiVincenzo, is still very much the face of the brand, and you get the sense this is still very much a passion project that just happens to have become a real business.