The Solist
The Solist is an online luxury marketplace offering authentic, unused designer watches, fine jewelry, and accessories from past seasons at up to 70% off retail prices, sourced directly from authorized retailers and luxury brands.
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The Solist · Jun 21
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The Solist · Jun 21
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The Solist · Jun 15
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The Solist · Jun 14
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The Solist · Jun 09
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The Solist · Jun 07
The Solist customer service
Use any of the convenient means below to contact The Solist customer service.
| Phone | (201) 399-7339 |
| Web | https://thesolist.com |
| [email protected] |
Headquarters
100 Union Ave Ste 140B
Cresskill, NJ 07626
(201) 399-7339
[email protected]
Returns
What is the return window?
Customers have 14 days to return unused, unworn items with a full refund. To initiate a return, customers must contact ShopWorn's customer service within 14 days of receiving their order.
Are there any items that are non-returnable?
Certain items may be excluded from the return policy, so it's advisable to check the specific product details before purchasing.
How will I receive my refund?
Based on their 14-day return policy, customers who return items in their original condition with all tags and packaging intact receive a full refund. Additionally, a two-year guarantee is provided, matching the manufacturer's warranty for watches.
Who pays for return shipping?
All sales are covered by a 14-day return policy. If you don't like the watch, send it back - subject to the usual stipulations about returning the timepiece unworn with its original packing. Customers are responsible for return shipping costs unless there was an error on the company's part.
Editor's Take
So here's the thing about The Solist (formerly ShopWorn) - it's basically the insider secret for people who want luxury without the luxury price tag. And I mean actual luxury, not knockoffs.
Founded in 2015, this platform was created to solve a problem most people don't think about: what happens to all those gorgeous watches and jewelry pieces sitting in boutique display cases that never sell? Turns out, brands and authorized retailers have tons of unsold inventory from past seasons, and The Solist swoops in to give these items a second chance at life. They work directly with luxury brands and authorized retailers to acquire hundreds of jewelry, watches, and luxury accessories that have never found a permanent home.
Here's what makes them different. Every item gets meticulously inspected, accepting only high-quality products with minimal blemishes - those tiny imperfections from being handled in a store environment. That's literally what "shop worn" means. But here's the kicker - every item is guaranteed to be 100% authentic and never previously owned, even at incredible savings from the original MSRP. We're talking Omega, Bulgari, Roberto Coin, Gucci, Carl F. Bucherer - the real deal.
The savings? Pretty wild. Up to 70% off retail. Sometimes more. And because they photograph the actual item you're buying (not stock photos), you know exactly what you're getting. Customer reviews consistently praise their excellent customer service, with many specifically mentioning positive experiences with the concierge service and the team's responsiveness.
Notice how they've positioned themselves as anti-gray market? They don't sell this season's watches - all their watches are last year's models or older that didn't sell. Their timepieces come from brand boutiques and authorized retailers in Turkey, Cyprus, France, Greece, Hong Kong, Italy, Japan, Singapore, Spain and Switzerland. So you're getting authentic luxury goods through legitimate channels, just at a fraction of the cost.
The company's been growing steadily since launch. ShopWorn has been named to the Inc. 5000 List of Fastest-Growing Private Companies. They even expanded to Asia-Pacific in 2020, opening an office in Hong Kong. And with 5 stars on Trustpilot from over 3,300 customers, they're clearly doing something right.
Bottom line? If you've been eyeing a luxury watch or piece of jewelry but can't justify the retail price, The Solist might be worth checking out. Just know that inventory changes constantly since everything's from past seasons, so if you see something you love, it probably won't be there tomorrow.