Thistle and Spire

Thistle and Spire is a woman-founded lingerie brand based in Brooklyn, offering luxury bras, panties, bodysuits, and sleepwear with custom embroidery and architectural details. Founded in 2015, the self-funded brand focuses on inclusive designs that celebrate diverse beauty standards.

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Thistle and Spire customer service

Thistle and Spire customer service

Use any of the convenient means below to contact Thistle and Spire customer service.

Returns

What is the return window?
You have up to 30 days after delivery to process your return or exchange. This applies to both U.S. and international orders.

Are there any items that are non-returnable?
Items marked final sale are excluded from returns. All returned items must be unworn, unwashed, and free of alterations, and merchandise must have all original tags and packaging including hygiene stickers for panties and bodysuits.

How will I receive my refund?
The refund will be made using the payment method chosen for the online purchase, and will be processed once the item(s) is received and inspected. Returns are processed once a week, so if your item is received the day after they processed returns, you won't be refunded until the following week-please give the warehouse 2-3 weeks to process your return.

Who pays for return shipping?
You can choose to add $1 at checkout to get totally free Returns and Exchanges, or pay a $5 fee later if you're not totally happy with your new look. For international returns, there's a flat fee of $20 USD for refunds to your original payment method, or $10 for Store Credit returns.

Editor's Take

So here's the thing about Thistle and Spire-they're basically the anti-Victoria's Secret, and they're kind of proud of it. Founded in Brooklyn in 2015, this woman-owned lingerie brand started because someone finally got fed up with the same boring styles and impossible beauty standards that dominated the intimates world.

What makes them different? Well, for starters, their team is only 8 members strong. That's not a typo. While other brands have massive corporate structures, Thistle and Spire operates like a tight-knit creative studio. And here's where it gets interesting-they're self-funded, which means they're not beholden to investors or stockholders. That freedom shows up in their designs, which feature custom embroidery, architectural strap details, and the kind of intricate work you'd expect from a much pricier luxury brand.

Their pieces aren't exactly what you'd call basic. Think bodysuits with lattice-work details, bralettes with strategic cutouts, and sleepwear that's designed to be worn out (yes, really). The aesthetic leans heavily into Art Deco-inspired architecture mixed with a bit of Brooklyn edge. It's the kind of lingerie that makes you feel like you're getting away with something, even if you're just wearing it under jeans.

But let's talk about the practical stuff. They offer free shipping on US orders of $50 or more, which is pretty standard. Returns are available within 30 days, though there's a bit of a catch-you can either pay $1 at checkout for unlimited free returns and exchanges, or pay a $5 fee later if you need to send something back. It's an interesting model that basically lets you opt into return insurance.

Size-wise, they've been expanding. The brand now offers sizes XS to XL, and they've introduced what they call "Buxom sizes" that go up to 38G in select styles. It's not the most extensive range out there, but they're clearly working on it. They've added XL as a standard size and launched 38 bands and E cups on select bestsellers, though their small design team means size expansions take longer than they'd like.

One thing that stands out is their commitment to adjustability. Lots of their designs feature adjustable straps and adaptable fits, which is smart when you're trying to serve different body types without manufacturing 50 different sizes of everything. The pieces tend to run true to size, though some customers size up for longer torsos or fuller busts.

The price point sits firmly in the premium category-think $60-130 for most pieces. You're paying for custom embroidery, hand-draped designs, and small-batch production. Whether that's worth it depends on how much you value unique details and supporting a small, independent brand.

Customer service operates Monday through Friday, 9 AM to 6 PM EST, and they're pretty responsive via email. The website is clean and easy to navigate, with detailed size charts and styling suggestions. They also partner with retailers like Revolve and Shopbop if you prefer shopping through a larger platform.

Notice how they've built a pretty devoted following on Instagram-over 500,000 followers for a brand with no physical stores and no investor backing. That's the power of actually making stuff people want to wear and feel good in, rather than just chasing trends or trying to appeal to everyone.