Thomas Sabo
Thomas Sabo is an international jewelry and watches brand founded in 1984, specializing in high-quality recycled sterling silver jewelry, customizable charm collections, and watches. The company operates over 260 shops worldwide and offers diverse collections ranging from elegant Sterling Silver to edgy Rebel at heart designs.
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Thomas Sabo · Jun 21
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Thomas Sabo · Jun 16
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Thomas Sabo · Jun 14
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Thomas Sabo · Jun 09
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Thomas Sabo · Jun 07
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Thomas Sabo · Jun 02
Thomas Sabo customer service
Use any of the convenient means below to contact Thomas Sabo customer service.
Thomas Sabo jobs
More than 1,200 colleagues have made the THOMAS SABO Group what it is today: one of the most innovative international lifestyle brands. We create, market and distribute our jewellery and watches collections ourselves and therefore offer a broad range of professions and career paths.
View current Thomas Sabo jobs
Headquarters
Silberstraße 1
91207 Lauf a. d. Pegnitz, Germany
[email protected]
Returns
What is the return window?
You have the right to cancel this purchase contract within 30 days without giving any reasons. Over and above the statutory cancellation period, THOMAS SABO gives you the opportunity to return the goods up to 30 days after receipt.
Are there any items that are non-returnable?
Goods that have been made to customer specifications or clearly tailored to the personal needs of the customer (e.g. engraved items) cannot be returned. All engraved pieces of jewellery are a final sale and were engraved in accordance with the customer's instructions. Watches are excluded from return upon the shortening and removal of links in watch bracelets, as these are changed according to customer specifications.
How will I receive my refund?
Once your return arrives at our warehouse and your refund is processed, we will send you a confirmation email. We aim to process your refund within 5-7 business days of receiving your return. Depending on the method of payment, please allow 5-7 business days for your funds to appear in your account.
Who pays for return shipping?
Shipping charges are non-refundable. To obtain your Return Authorization and Prepaid shipping label please contact us at: [email protected] with your name, contact information (address & phone number), returned item(s) with the order number.
How do I start a return online?
You may return items purchased from the THOMAS SABO Online Shop in their original condition, within 30 calendar days from the date of receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Editor's Take
So here's the thing about Thomas Sabo-it's kind of the jewelry brand that made silver cool again. Back in 1984, when founder Thomas Sabo decided to give sterling silver a brand name (which was basically revolutionary at the time), nobody really saw it coming. But fast forward to today, and you've got over 3,100 points of sale worldwide, including around 260 shops, plus an online presence that's pretty hard to ignore.
What really sets them apart is this whole charm bracelet thing they perfected. Remember when Pandora was everywhere? Well, Thomas Sabo was doing customizable charm jewelry before it became the massive trend it is now. Their Charm Club collection basically lets you tell your own story-birthdays, travel memories, that random Tuesday when something amazing happened. It's jewelry that actually means something, you know?
The brand's got this interesting split personality going on. On one side, you've got the Sterling Silver collection with all its feminine elegance and intricate details. Then there's Rebel at heart, which is basically the edgy cousin-think skulls, leather bracelets, and that whole rock 'n' roll vibe. The company employs around 500 people at its main site in Lauf a. d. Pegnitz, and internationally has over 1800 employees.
And they're not just sitting still. Thomas Sabo's been collaborating with everyone from Haribo (yes, the gummy bear people) to Mercedes-Benz. They've expanded into watches, sunglasses, even had a beauty line at one point. The company presents collections twice a year alongside the major fashion shows in Paris, Milan, and New York-so they're definitely keeping up with what's trending.
What's interesting is how they've managed to stay relevant across generations. You'll see teenagers collecting charms right alongside their moms who've been fans since the '90s. Part of that is the quality-they use high quality recycled sterling silver-but it's also about the designs themselves. They range from classic and understated to absolutely flamboyant, which means there's basically something for everyone.
The brand's also gotten pretty serious about sustainability and ethics. They're certified by the Responsible Jewellery Council, which isn't just some random badge-it means they're actually walking the walk when it comes to responsible sourcing and manufacturing.
One thing that keeps coming up is how combinable everything is. You're not locked into one style or one collection. Mix the edgy stuff with the elegant pieces, throw in some gold-plated items with your silver-it all somehow works together. That's kind of genius from a business standpoint, but it's also just practical for anyone who doesn't want to commit to a single aesthetic forever.