Thrive Market
Thrive Market is a membership-based online grocery delivery service specializing in organic, natural, and sustainable products at wholesale prices with a mission to make healthy living accessible and affordable for everyone.
Thrive Market customer service
Use any of the convenient means below to contact Thrive Market customer service.
| Phone | (866) 419-2174 |
| Web | https://help.thrivemarket.com/hc/en-us |
| [email protected] |
Thrive Market jobs
As part of a purpose-driven company, our Thrive Market team is here for more than just work. We come together often to volunteer and give back. Employee Resource Groups (ERGs) help our teams connect outside of their roles with coworkers who share common experiences and interests.
View current Thrive Market jobsHeadquarters
12130 Millennium Dr #300
Los Angeles, California 90094
(866) 419-2174
[email protected]
Editor's Take
So here's the thing about Thrive Market-it's basically what happens when someone looks at the grocery shopping experience and says, "This could be way better." And honestly? They're kind of right.
Thrive Market delivers organic, high-quality products at wholesale prices, making healthy living accessible to over 1 million members. But it's not just another grocery delivery service trying to compete with Amazon Fresh. Their business model eliminates traditional retail markups by operating on an annual membership basis, similar to Costco but focused entirely on natural and organic products.
What makes them different is this membership thing-for $60 per year, members get access to products at 30-50% off retail prices with free shipping. And here's where it gets interesting: every paid membership sponsors a free one for a family in need through their Thrive Gives program. Since 2015, they've given away more than 2 million memberships. That's not just marketing fluff-that's actually making a dent.
The product selection is pretty impressive too. They carry over 6,900 products from 800+ brands, plus around 700 of their own exclusive products. You can filter by over 90 different dietary preferences-vegan, paleo, keto, gluten-free, Fair Trade, Non-GMO Project Verified. Notice how they're not trying to be everything to everyone, but rather everything to people who care about what goes into their bodies.
In 2020, they became the first online grocer to earn B Corp certification, and by 2023 achieved both plastic-neutral and climate-neutral status. They operate from three fulfillment centers and can deliver to 85% of the United States within two days.
But here's what really caught my attention: nearly 70% of their 78,000 monthly customer contacts come via chat, and they maintain a 93% customer satisfaction score. That suggests they've figured out something most companies struggle with-actually helping people when things go wrong.
The catch? They don't accept physical returns due to their commitment to reducing carbon footprint, though they'll make things right within 21 days if you're unhappy with quality. It's a trade-off that makes sense for their environmental goals but might frustrate traditional shoppers.