Tiffany & Co.
Tiffany & Co. is a luxury jewelry and specialty design house founded in 1837, known for its iconic engagement rings, sterling silver jewelry, watches, and accessories. The company operates over 300 stores globally and is renowned for its signature Tiffany Blue packaging and exceptional craftsmanship.
Tiffany & Co. customer service
Use any of the convenient means below to contact Tiffany & Co. customer service.
| Phone | (800) 843-3269 |
| Web | https://www.tiffany.com/customer-service |
| [email protected] |
Tiffany & Co. jobs
Tiffany & Co. continues to experience exciting growth as a high-style global fashion icon with a reputation for the finest jewelry and accessories. Our brand is an international hallmark of quality, and our careers are no exception.
View current Tiffany & Co. jobsHeadquarters
727 Fifth Avenue
New York, New York 10022
(800) 843-3269
[email protected]
Returns
What is the return window?
Products are accepted for credit or exchange in the U.S. within 30 days of purchase. All merchandise must be in perfect saleable condition, with the sales receipt. The 30 day return policy for purchases made between November 1st and December 15th, 2025 is extended to January 15th, 2026.
Are there any items that are non-returnable?
Personalized, altered, or engraved items are not eligible for return or exchange. Refunds and exchanges are only eligible within the original country of purchase. Certain limited edition and collaboration merchandise may be ineligible for a refund. Merchandise under $75,000 will be accepted for return or exchange within 30 days of purchase. Merchandise $75,000 or more will be eligible for exchange within 30 days of purchase. No refunds will be issued for purchases above $75,000.
How will I receive my refund?
For online/phone purchases: Credit or charge card purchases will receive a credit to the original cardholder's account on which the purchase was made. For in-store purchases: Refunds will be made to the original form of payment. Refunds will be provided only for purchases by cash or check to the original purchaser; credit or charge card purchases will receive a credit to the original cardholder's account on which the purchase was made.
Can I return online purchases in-store?
Yes. You may return your item at any of our Tiffany & Co. stores in the U.S. Please bring your original form of payment and sales receipt.
Who pays for return shipping?
Tiffany & Co. offers complimentary shipping for eligible returns. You can print a return label and drop off your package at the nearest UPS location. Additionally, you may also schedule an at-home pickup.
Tiffany & Co. hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 7:00pm |
| Tuesday | 10:00am - 7:00pm |
| Wednesday | 10:00am - 7:00pm |
| Thursday | 10:00am - 7:00pm |
| Friday | 10:00am - 8:00pm |
| Saturday | 10:00am - 8:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Tiffany & Co..
Check my Tiffany & Co. hoursEditor's Take
You know that little blue box? The one that makes hearts skip a beat before it's even opened? That's Tiffany & Co., and honestly, they've been doing this whole luxury jewelry thing since 1837-which is kind of wild when you think about it.
Here's the thing about Tiffany. They're not just selling diamonds and sterling silver. They're selling moments. The proposal. The anniversary. That "just because" gift that makes someone cry happy tears. And they've gotten really, really good at it over nearly two centuries.
Charles Lewis Tiffany started this empire in New York City, and his son Louis Comfort Tiffany-yeah, the stained glass guy-took the artistic direction to another level in the early 20th century. But what really set them apart was innovation. In 1886, they introduced the Tiffany Setting, that iconic six-prong engagement ring design that basically changed how diamonds are showcased forever. It's still their signature piece, and you've definitely seen it.
The company operates over 300 stores worldwide now, which is impressive but also strategic. They've mastered that balance between exclusivity and accessibility-you can walk into a Tiffany store in Tokyo, New York, or Paris and get the same level of service and that same iconic experience. Speaking of iconic, their flagship store on Fifth Avenue in Manhattan? It's basically a pilgrimage site for jewelry lovers. They renovated it recently-first major overhaul in nearly a century-and it's got 10 floors of pure luxury retail theater.
But let's talk about what they actually sell. Sure, engagement rings are huge for them, and they should be-Tiffany can trace 100% of their rough diamonds to known mines and sources, which is pretty remarkable in an industry that hasn't always been transparent. They offer everything from those famous Return to Tiffany heart tag bracelets (you know the ones) to high jewelry pieces that cost more than most houses. They've got watches, fragrances, leather goods, even home accessories. The Tiffany Blue color? That's actually trademarked. That's how serious they are about their brand.
And here's something interesting: in 2021, LVMH-the French luxury conglomerate-acquired Tiffany for $15.8 billion. That's billion with a B. So now they're part of the same family as Louis Vuitton, Dior, and Moët & Chandon. The pedigree just keeps getting more impressive.
What really strikes me about Tiffany is how they've stayed relevant. They're not stuck in the past, even with all that history. They've embraced social media (17 million Instagram followers), they've got a mobile app, they do same-day pickup for online orders. They've even started making trophies for major sporting events-the NBA Cup, the League of Legends Summoner's Cup. It's this interesting mix of old-world craftsmanship and modern marketing savvy.
The customer service is worth mentioning too. They offer lifetime care for their pieces-cleaning, repairs, all of it. When you buy from Tiffany, you're not just buying jewelry; you're buying into this whole ecosystem of service and support. Returns within 30 days, complimentary shipping, that famous Blue Box packaging that's almost as valuable as what's inside.
So yeah, Tiffany & Co. isn't just a jewelry store. It's a cultural institution, a symbol of love and luxury, and somehow still a family business at heart-even if that family now includes LVMH. Not bad for a company that started as a "stationery and fancy goods emporium" in Lower Manhattan.