TIJN Eyewear
TIJN Eyewear specializes in providing a wide range of eyewear products, including prescription eyeglasses, blue light filter glasses, and sunglasses with free worldwide shipping.
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TIJN Eyewear · Jun 16
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TIJN Eyewear · Jun 15
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TIJN Eyewear · Jun 13
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TIJN Eyewear · Jun 11
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TIJN Eyewear · Jun 09
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TIJN Eyewear · Jun 08
TIJN Eyewear customer service
Use the convenient means below to contact TIJN Eyewear customer service.
| [email protected] |
Returns
What is the return window?
Returns must be initiated within the 30 day period. However, if you want to cancel your order, you must inform them at [email protected] within 2 hours after placing the order for a full refund.
Are there any items that are non-returnable?
Based on available information, most items appear to be returnable, though there is a restocking fee for each returned item, and the original shipping cost will be deducted from the refund.
How will I receive my refund?
You will get a full refund to the original payment method if cancelled within 2 hours. For regular returns, the original order shipping cost will be deducted from the refund along with a restocking fee.
Who pays for return shipping?
Customers are responsible for covering the return shipping costs. Multiple reviews indicate that customers need to cover return shipping and a restocking fee, with some reporting that return shipping to China can be more expensive than the glasses themselves.
Editor's Take
TIJN Eyewear has carved out quite the niche in the online eyewear space, and honestly, it's kind of fascinating how they've managed to build such a polarizing reputation. The company positions itself as "the next generation eyewear brand, well designed and crafted" with their tagline "Life is Art" - which, let's be real, is pretty ambitious for an eyewear company.
What's interesting is the stark divide in customer experiences. On one hand, you've got people absolutely raving about their glasses - they feel durable but light, compliments keep coming, and customers definitely recommend them. The aesthetic appeal seems to be their strongest selling point, with an extensive selection of styles to suit various preferences.
But here's where it gets complicated. The company offers free prescription lenses and worldwide shipping, which sounds great on paper. Prices typically start around $30 and can go up to $200, with customers often saving an average of 25.6% through various coupons. That's genuinely competitive pricing in the eyewear market.
However - and this is a big however - the customer service issues are pretty glaring. The most common issues are around shipping & delivery, return policy, customer service and price & quality. Some customers report having to cover return shipping and a restocking fee, with the original shipping cost deducted from refunds. That's rough when you're dealing with international shipping costs that can exceed the price of the glasses themselves.
The quality concerns are mixed but worth noting. While some customers love their frames, others report issues with durability and fit. Returns are described as useless because shipping costs more than the glasses, durability isn't all there, and the warranty only lasts 180 days.
What really stands out is how the company seems to be dealing with growing pains. They've got 327K followers on Instagram and clearly have a strong social media presence, but the operational side seems to be struggling to keep up with demand and customer expectations.