Tillys
Tillys is a leading specialty retailer of casual apparel, footwear, accessories and hardgoods for young men, young women, boys and girls with brands rooted in an active, outdoor and social lifestyle.
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Tillys · Apr 26
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Tillys · Apr 24
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Tillys · Mar 31
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Tillys · Mar 25
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Tillys · Mar 22
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Tillys · Mar 20
Tillys customer service
Use any of the convenient means below to contact Tillys customer service.
| Phone | (866) 484-5597 |
| Web | https://www.tillys.com/cs-help-contact.html |
| [email protected] |
Tillys jobs
Tillys corporate offices are located in the city of Irvine in sunny Southern California. All employees enjoy a casual dress code and a fun, fast paced work environment where exciting things happen on the daily. As a part of the team you'll contribute towards and share in our success…and we've got some serious cred!
View current Tillys jobs
Returns
What is the return window?
Returns are accepted within 30 days of package order date or store purchase date. Holiday purchases made October thru December are accepted for 30 days or thru January 15 of following year (whichever is later).
Do I need a receipt to return an item?
Receipt is required and items need to be in their original condition and original packaging, with tickets and garment labels attached. Tilly's may allow returns without a receipt at their discretion. In such cases, you may receive a refund or exchange based on the item's current selling price. A valid photo ID may be required for the return process.
Tillys hours
| Sunday | 10:00am - 9:00pm |
| Monday | 10:00am - 9:00pm |
| Tuesday | 10:00am - 9:00pm |
| Wednesday | 10:00am - 9:00pm |
| Thursday | 10:00am - 9:00pm |
| Friday | 10:00am - 10:00pm |
| Saturday | 10:00am - 10:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Tillys.
Check my Tillys hours
Editor's Take
You know that feeling when you walk into a clothing store and immediately know whether it's "your vibe" or not? Tilly's basically nailed that sweet spot for anyone who's ever owned a skateboard, surfboard, or just likes looking like they could.
Started back in 1982 in Orange County-because of course it did-this place has grown from a single store to over 250 locations across 33 states. And honestly? They've managed to keep that California cool without feeling like they're trying too hard.
What's kind of brilliant about Tilly's is how they've positioned themselves. They're not trying to be everything to everyone. Instead, they've carved out this specific niche: casual, active lifestyle gear for teens and young adults who want to look good without breaking the bank. Think Vans, Volcom, The North Face, Champion-brands that actually matter to their demographic.
The store experience is pretty solid too. Most locations clock in around 7,300 square feet, which is big enough to browse without feeling overwhelmed but small enough that you're not wandering around lost. They've got that laid-back retail vibe down pat-no pushy salespeople, decent music, and merchandise that's actually organized in a way that makes sense.
But here's where it gets interesting: Tilly's has managed to stay relevant in an era when a lot of specialty retailers are struggling. They've embraced the omnichannel thing properly, so you can order online and return in-store, or vice versa. Their return policy is pretty reasonable too-30 days, which is standard, though they do charge a $5.95 return shipping fee if you use their label.
The brand selection is where they really shine. It's not just random stuff thrown together; there's a clear aesthetic thread running through everything. Whether you're looking for that perfect pair of cargo shorts, a hoodie that doesn't look like everyone else's, or shoes that can handle both the skate park and casual Friday, they've got you covered.