Timbuk2
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you.
-
Timbuk2 · Jun 20
-
Timbuk2 · Jun 18
-
Timbuk2 · Jun 12
-
Timbuk2 · Jun 10
-
Timbuk2 · Jun 02
-
Timbuk2 · Jun 01
Timbuk2 customer service
Use any of the convenient means below to contact Timbuk2 customer service.
| Phone | (800) 865-2513 |
| Web | https://www.timbuk2.com/pages/contact-us |
Headquarters
583 Shotwell St
San Francisco, CA 94110
(800) 865-2513
Returns
What is the return window?
Most ready made items purchased from www.Timbuk2.com can be returned within 30 days.
Are there any items that are non-returnable?
All sales are final on custom-made bags. Custom products and items marked Final Sale are not eligible for return.
How will I receive my refund?
We will issue a refund to the original form of payment or store credit if preferred.
Who pays for return shipping?
We do charge a $9.00 return shipping fee on all returns; which will be deducted from your eligible return's refund or store credit.
What if I received a damaged or incorrect item?
If your product arrived defective from Timbuk2.com please email Customer Service and we'll move mountains to right your wrong.
Timbuk2 hours
| Sunday | 11:00am - 6:00pm |
| Monday | 11:00am - 7:00pm |
| Tuesday | 11:00am - 7:00pm |
| Wednesday | 11:00am - 7:00pm |
| Thursday | 11:00am - 7:00pm |
| Friday | 11:00am - 7:00pm |
| Saturday | 11:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Timbuk2.
Check my Timbuk2 hours
Editor's Take
You know that friend who's had the same messenger bag for like fifteen years and it still looks bulletproof? Yeah, that's probably a Timbuk2. Born in 1989 in some San Francisco garage by a bike messenger named Rob Honeycutt, this company basically invented the whole urban bag thing before anyone knew they needed it.
Here's what's kind of amazing-they're still making bags in San Francisco. Not everything, mind you (some production happens in Asia), but their custom stuff? Still sewn right there in the Mission District. And when I say custom, I mean you can basically design your own bag from scratch. Colors, materials, size-the whole nine yards.
The lifetime warranty isn't just marketing speak either. People actually use it. I've seen reviews where someone's bag broke after eight years of daily abuse, and Timbuk2 just... fixed it. No questions asked. That's either really good business or they're just genuinely nice people. Probably both.
What sets them apart is this obsessive attention to detail that borders on nerdy. They geek out over zippers (YKK AquaGuard, if you're curious), fabric weights, and stitching patterns. The kind of stuff most companies would consider overkill, but when you're hauling a laptop through San Francisco hills on a bike, those details matter.
The messenger bag remains their signature piece-that classic three-panel design with the distinctive swirl logo that's supposed to look like a bike wheel. But they've expanded way beyond that. Backpacks, travel bags, laptop cases, even some collaboration pieces with gaming companies. Still, everything has that same "built to outlast you" philosophy.
Sure, they're not the cheapest option out there. But when you factor in that lifetime warranty and the fact that you might literally never need to buy another bag, the math starts making sense. Plus, there's something satisfying about supporting a company that's still manufacturing in America and actually stands behind their products.