Titleist
Titleist is the #1 ball in golf and the game's leading performance equipment brand, producing industry-leading golf balls, clubs, and gear. Established in 1932 and headquartered in Fairhaven, Massachusetts, Titleist is committed to continuous improvement and quality excellence for serious and recreational golfers alike.
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Titleist customer service
Use any of the convenient means below to contact Titleist customer service.
| Phone | (800) 333-4200 |
| Web | https://www.titleist.com/customer-service-home |
Headquarters
333 Bridge Street
Fairhaven, MA 02719
(800) 225-8500
[email protected]
Returns
What is the return window?
Eligible online orders can be returned online within 30 days of the delivery date. Allow a minimum of 10 days for Titleist to receive and process your return. You will be notified via email once Titleist has processed the return. If your return is approved, you can expect a refund within 30 days of Titleist's receipt of the returned product(s).
Are there any items that are non-returnable?
Final sale items are not eligible for returns. All sales of personalized or custom products are final and may not be returned. Titleist will only accept returns of Limited Edition Products if they are defective or otherwise not in conformity with your order upon receipt. Titleist will not accept returns of Limited Edition Products due to incorrect shaft and/or grip selection. Titleist will only accept returns of Scotty Cameron Limited Release Products if they are defective or otherwise not in conformity with your order upon receipt.
How will I receive my refund?
Shipping and handling charges are not refundable. Refunds are processed to the original payment method once the return is approved.
Who pays for return shipping?
All return requests must be accompanied by the returns packing slip provided to you during the returns process. The customer is responsible for return shipping costs unless the return is due to a Titleist error.
What if I received a damaged or incorrect item?
For Golf Clubs, Custom Golf Balls, or Custom Golf Gear, please call the dedicated support line at (800) 333-4200 or contact customer service so they can review and resolve such concerns. Note, they may require pictures of the incorrect item you received.
Editor's Take
So here's the thing about Titleist-they're kind of the gold standard in golf, but not in that flashy, look-at-me way. More like the quiet confidence of someone who's been doing this since 1932 and doesn't need to prove anything.
The story actually starts with a missed putt. Philip E. Young, an MIT grad, was playing a round with his dentist when he botched what should've been an easy shot. Instead of blaming his swing (like most of us would), he had his dentist buddy X-ray the ball. Turns out the core was off-center. That obsessive attention to detail? It's basically Titleist's entire DNA.
Fast forward to today, and the Pro V1 is everywhere. And I mean everywhere-it's been the most-played ball on the PGA Tour for over 20 years. When it debuted in October 2000, Billy Andrade won that first tournament with it, and the golf world hasn't been the same since. The thing is, Titleist didn't just make a better ball-they completely reimagined what a golf ball could be, ditching the traditional wound-ball construction for something revolutionary.
But it's not just about balls. Their T-Series irons have this cult following among serious players. The T100 has been the most-played iron model on Tour since 2019. There's this whole docuseries they made called
The company's headquartered in Fairhaven, Massachusetts, about three miles south of where they started. They've got multiple ball plants in the New Bedford area, plus facilities in Thailand and California. Around 3,000 people work for them in Massachusetts alone, making them one of the region's biggest employers.
What's interesting is how they've stayed relevant. While other brands chase the YouTube crowd, Titleist took their time-but when they finally jumped in, they went all-in, partnering with No Laying Up and signing content creators like Peter Finch. They even opened their first U.S. retail shop at Pinehurst in September 2025, which feels very on-brand: not just any location, but one of golf's most sacred grounds.
The Scotty Cameron putters deserve their own mention. These things have a waiting list. Collectors treat them like art. Cameron started making putters in his mother-in-law's garage, and now his Custom Shop lets you personalize everything from paint fill to grip.
Notice how Titleist never really goes on sale? That's intentional. They're not trying to be the cheapest option-they're trying to be the best. And for a lot of golfers, from weekend warriors to Tour pros, that's exactly what they are.