TOM FORD
TOM FORD is a global luxury design house offering exceptional products across women's and men's fashion, accessories, eyewear, and beauty, founded in 2005 by designer Tom Ford.
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TOM FORD customer service
Use any of the convenient means below to contact TOM FORD customer service.
| Phone | (888) TOM-FORD |
| Web | https://www.tomfordbeauty.com/contact-us |
| [email protected] |
Headquarters
672 Madison Ave., 18th Fl.
New York, New York 10022
(888) 866-3673
Returns
Do I need a receipt to return an item?
The original invoice must be provided with any return. While having proof of purchase is preferred, Tom Ford may allow returns without a receipt in certain situations, but returns without a receipt are generally more restrictive and may be subject to store discretion.
Are there any items that are non-returnable?
Sale merchandise is final sale. We do not offer returns, exchanges, or store credit on purchased sale items. All underwear products and products sold as part of a sale are final and not returnable, exchangeable, or available for store credit.
How will I receive my refund?
If approved, the refund will be processed and issued to your original payment method. Refund processing times may vary depending on your bank or credit card issuer, but you can typically expect the refund to appear within several business days after approval.
TOM FORD hours
| Sunday | 12:00pm - 6:00pm |
| Monday | 10:00am - 6:00pm |
| Tuesday | 10:00am - 6:00pm |
| Wednesday | 10:00am - 6:00pm |
| Thursday | 10:00am - 6:30pm |
| Friday | 10:00am - 6:30pm |
| Saturday | 10:00am - 6:30pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local TOM FORD.
Check my TOM FORD hours
Editor's Take
Tom Ford isn't just a brand-it's basically the definition of modern luxury done right. And honestly? The story behind it is kind of fascinating.
So here's the thing: Tom Ford the person was already a legend before Tom Ford the brand even existed. This guy literally saved Gucci from bankruptcy in the '90s, turned it into a billion-dollar powerhouse, then walked away to start his own thing in 2005. That takes some serious confidence.
What makes Tom Ford different from other luxury brands is this obsessive attention to detail that borders on perfectionism. We're talking about a designer who personally approves every single product that carries his name. The menswear is cut to perfection-those suits have dressed everyone from Daniel Craig's James Bond to Jay-Z (who literally named a song after the brand). The women's collections? Pure sophistication with just enough edge to keep things interesting.
But here's where it gets really interesting: Tom Ford Beauty became a $1 billion business under Estée Lauder. That Black Orchid fragrance? It's been a cult favorite since 2006. The makeup line consistently sells out, especially those iconic lipsticks that come in packaging so luxe you almost don't want to use them.
The brand operates about 110 stores worldwide now, from Madison Avenue to Milan to Tokyo. Each store feels more like a private club than a retail space-all dark wood, velvet, and that signature Tom Ford aesthetic that screams expensive in the best possible way.
In 2022, Estée Lauder bought the entire Tom Ford brand for $2.8 billion, which tells you everything about its value in the luxury market. Tom Ford himself stepped down as creative director in 2023, but the brand's DNA remains unchanged: uncompromising quality, timeless elegance, and that slightly rebellious spirit that made it famous.
Whether you're dropping serious money on a custom suit or treating yourself to that perfect red lipstick, Tom Ford delivers on the promise of luxury that actually feels luxurious.