Tommy Hilfiger

Tommy Hilfiger is one of the world's most recognized premium lifestyle brands, delivering classic American cool style since 1985. The brand offers men's, women's, and children's apparel, accessories, footwear, and fragrances with a preppy twist on traditional American fashion.

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Tommy Hilfiger customer service

Tommy Hilfiger customer service

Use any of the convenient means below to contact Tommy Hilfiger customer service.

Phone (888) 866-6948
Web https://help.usa.tommy.com/s
Tommy Hilfiger jobs

Tommy Hilfiger jobs

TOMMY HILFIGER is one of the world's most recognized premium lifestyle brands, welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the spirit of Americana, the brand is defined by its Classic American Cool roots and red, white and blue DNA. At TOMMY HILFIGER, we celebrate individuality, thrive on teamwork, and empower every associate to make their mark.

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location

Headquarters

285 Madison Avenue, Floor 9
New York, NY 10017

Returns

What is the return window?
You have 30 days from shipment confirmation to return merchandise (45 days for Hilfiger Club members). Items must be in original, unworn condition with tags attached.

Are there any items that are non-returnable?
Tommy.com items cannot be returned to Macy's stores, and Macy's will not honor price adjustments on tommy.com merchandise. Additionally, certain items like underwear, masks, earrings, and final sale products are typically non-returnable.

How will I receive my refund?
Refunds are processed to your original form of payment. Refunds usually take 8-14 business days to appear on your statement. The length of time depends on the policy of your bank.

Can I return online purchases in-store?
Yes, you can return your order in person at any Tommy Hilfiger store. Simply bring your items along with return slip to any Tommy Hilfiger store and we will process your return on the spot.

How do I start a return online?
Your return slip works as your receipt and packing slip. You may access your return slip by following the 'Start A Return' link and completing the return prompts.

Tommy Hilfiger hours

Tommy Hilfiger hours

Sunday 11:00am - 7:00pm
Monday 10:00am - 9:00pm
Tuesday 10:00am - 9:00pm
Wednesday 10:00am - 9:00pm
Thursday 10:00am - 9:00pm
Friday 10:00am - 9:00pm
Saturday 10:00am - 9:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Tommy Hilfiger.

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Editor's Take

Tommy Hilfiger isn't just another fashion brand-it's basically the blueprint for what happens when preppy American style gets a shot of cool. And honestly? That's been the whole vibe since 1985.

Here's the thing about Tommy Hilfiger that most people don't realize: it started from a bankruptcy. The founder's first venture, People's Place, went belly-up in 1977. But instead of calling it quits, Tommy Hilfiger moved to New York City, learned the business side of fashion, and came back swinging with a brand that would eventually pull in $9 billion in global retail sales. That's not a typo-billion with a B.

What makes Tommy Hilfiger different is how it straddles this weird line between accessible and aspirational. You've got your classic polo shirts and chinos, sure, but there's always this twist-a pop of color here, an unexpected detail there. It's preppy, but it doesn't take itself too seriously. The brand figured out early on that music and fashion go together like... well, like red, white, and blue. They've sponsored everyone from Pete Townshend to Britney Spears, and in the '90s, when Aaliyah became their spokesperson, the brand absolutely exploded in the hip-hop scene.

The company's owned by PVH Corp now (they bought it in 2010 for $3 billion), but Tommy Hilfiger himself is still the principal designer. He's still calling the shots on the creative side, which is pretty rare for a brand this size. And they're not just sitting on their laurels-they've got over 2,000 stores in 100 countries, they're doing Formula 1 partnerships, and they even launched Tommy Adaptive, a line designed specifically for people with disabilities.

One thing that's kind of fascinating: the brand has this whole "Classic American Cool" identity, but it's actually bigger internationally than it is in the States. Go to Europe or Asia, and you'll see Tommy Hilfiger everywhere. It's become this global symbol of American style, even if Americans themselves sometimes overlook it.

The clothes themselves? They're that sweet spot between quality and price. You're not dropping Gucci money, but you're getting something that'll last longer than fast fashion. The signature flag logo is still everywhere-on everything from sweaters to sneakers to fragrances. Some people think it's dated, but the brand's leaned into it. That logo is recognition, and in fashion, recognition is currency.

Shopping with them is pretty straightforward. They've got the online store, outlet locations, department store partnerships with places like Macy's, and their own standalone shops. Returns are hassle-free (30 days standard, 45 if you're in their Hilfiger Club), and their customer service actually picks up the phone, which feels almost revolutionary these days.

So yeah, Tommy Hilfiger isn't trying to reinvent the wheel. They're just making the wheel look really good in navy, red, and white stripes.