Tommy John
Tommy John is a comfort-focused lifestyle brand that makes innovative underwear, sleepwear, loungewear, bras and apparel for men and women. Founded in 2008, the company uses proprietary fabrics and innovative designs to eliminate the need for constant adjustments.
Tommy John customer service
Use any of the convenient means below to contact Tommy John customer service.
| Phone | (800) 708-3490 |
| Web | https://helpdesk.tommyjohn.com/en-US/contact |
| [email protected] |
Tommy John jobs
Tommy John is a comfort-focused lifestyle brand committed to solving the problem people have with their clothing. Most well-known for reimagining the fabric, fit and function of underwear and undershirts, Tommy John has spent the past decade making the online and in-store shopping experience more comfortable. The company is constantly on a mission to add smart, innovative and proactive team members to join their New York based headquarters and retail stores.
View current Tommy John jobsHeadquarters
100 Broadway, 11th Floor
New York, NY 10005
(800) 708-3490
[email protected]
Returns
What is the return window?
Requests for refunds or exchanges must be made within 30 days of delivery (for online orders) or purchase (for in store purchases). For the holiday season, effective October 15th, returns and exchange requests will be accepted through January 8th, 2026, or 30 days from purchase date - whichever is later.
Are there any items that are non-returnable?
Final sale items are not eligible for return or exchange. Gift cards are nonrefundable and cannot be exchanged or redeemed for cash. We can only process returns and exchanges for items purchased directly from Tommy John. If you purchase our Products from another retailer, please contact them directly for a return or exchange.
How will I receive my refund?
Online returns requesting a refund will incur a $4.95 handling fee which will be deducted from the total refund amount; exchanges are complimentary. Exchanges are processed when your return is in transit; refunds are issued within 3 business days of your return being delivered. Once your item(s) reach our warehouse, your refund or exchange will be processed within 10 business days.
Who pays for return shipping?
For any authorized return or exchange, we'll cover the return shipping for packages being shipped from the lower 48 states using a carrier of our choosing. You'll get a prepaid label from our Support Team by email once you contact us.
How do I start a return online?
Returns are authorized for unworn Products with all tags and labels attached. Where a Product is authorized for return, you can return to a Tommy John store or by mail. Click here to submit a return or exchange request.
Editor's Take
So here's the thing about underwear-most of us don't think about it until something goes wrong. A waistband that digs in. Fabric that bunches. That constant need to adjust. And that's exactly what Tommy John figured out back in 2008 when founder Tom Patterson decided he'd had enough of uncomfortable undershirts that wouldn't stay tucked.
What started as a simple frustration turned into something bigger. Patterson wasn't from the fashion world-he was selling medical equipment, for crying out loud. But he sketched out an idea, took it to his local dry cleaner's tailor in San Diego, and basically said "make this." His wife Erin Fujimoto, who had a finance background at J.P. Morgan, joined him. They patented their Stay-Tucked design, found a manufacturer in downtown LA, and launched right into the 2008 recession. Bold move, right?
Here's what makes Tommy John different, though. They took a product category that was basically a commodity-something you grabbed in a six-pack at Target without thinking twice-and made it premium. The brand is now sold at over 1000 retail locations including Nordstrom, Dillard's, Bloomingdale's, Men's Wearhouse, and five Tommy John stores, plus online. They've sold over 30 million pairs of underwear.
But it's not just about fancy fabrics (though they do use proprietary blends with names like Second Skin, Cool Cotton, and Air). It's the details. The horizontal "Quick Draw" fly that works for both righties and lefties. The "no wedgie guarantee." The hammock pouch. These aren't just marketing gimmicks-they're actual design solutions to real problems guys have been dealing with forever but never really talked about.
And speaking of talking about it, Tommy John's marketing is refreshingly honest. They use humor to address uncomfortable truths-literally. Their ads show guys constantly adjusting themselves in awkward situations. They partnered with comedian Kevin Hart, who actually invested in the company because he genuinely loved the product. Radio host Howard Stern became one of their earliest fans, talking on his show about how it was the greatest thing he ever put on his body, even designating in his will that he has to be buried in his Tommy John.
The company has been profitable since day one, which is pretty rare in the direct-to-consumer world where burning through venture capital is almost a badge of honor. They've built a business with sales in excess of $100 million and attracted investors including Kevin Hart and Manny Chirico, the former PVH Corp. chief.
What's interesting is how they've expanded beyond just men's underwear. They now offer women's intimates, loungewear, sleepwear, and even casual apparel-all built on that same philosophy of fabric, fit, and function. The women's line addresses similar issues: no visible panty lines, breathable fabrics, comfortable waistbands that don't dig in.
Tommy John also pioneered something called the "Best Pair Guarantee"-if you're not satisfied with your first purchase of underwear, undershirts, bras, or socks, they'll refund or exchange it. Even if you've worn it. That's confidence in your product.
The brand has managed to stay relevant by being genuinely useful. In a world where so many DTC brands feel interchangeable, Tommy John solved actual problems and built a loyal following because of it. They're not trying to be the cheapest option-a single pair of their boxer briefs runs around $30-40-but for people who've made the switch, the comfort factor makes it worth it.