TOMS

TOMS is a Los Angeles-based footwear and lifestyle brand founded in 2006, known for its comfortable shoes including the iconic Alpargata slip-on, as well as eyewear, apparel, and accessories. As a Certified B Corporation, TOMS commits one-third of its profits to support grassroots organizations working to improve lives.

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TOMS customer service

TOMS customer service

Use any of the convenient means below to contact TOMS customer service.

Phone (800) 975-8667
Web https://www.toms.com/en-us/faq
Email [email protected]
TOMS jobs

TOMS jobs

The TOMS family is a diverse team, driven by the idea that we can use business to help improve lives. The close-knit culture lets employees feel at home with one another, making for a supportive, collaborative and authentic atmosphere. TOMS commits ⅓ of profits to support people building equity at the grassroots level.

View current TOMS jobs
location

Headquarters

5800 Uplander Way, Suite #100
Culver City, CA 90230
(800) 975-8667
[email protected]

Returns

What is the return window?
At TOMS, if for any reason you are not satisfied with a TOMS product that you have purchased from us or one of our authorized sellers in the United States, you may request a refund or credit within 45 days of the date of purchase. TOMS accepts unworn, unwashed, and unaltered items purchased directly from TOMS.com that are received by them within 30 days of your order date. Please account for the time it takes for the carrier to ship your item(s) to their warehouse in Mira Loma, California.

Are there any items that are non-returnable?
After applying TOMS shoe tattoos to any footwear or other item purchased, the item is considered final sale and non-returnable. Gift Cards (both physical and digital) and other items marked "Final Sale" are also not eligible for return.

How will I receive my refund?
If TOMS receives your return within 30 days of your order date, you can choose to receive your refund, minus any original shipping charges, to your original payment method or as a TOMS.com store credit. Once they receive your item(s), please allow 7-10 working days for them to process your refund.

Who pays for return shipping?
For customers within the contiguous United States, returns are on TOMS. TOMS accepts unworn, unwashed, and unaltered items purchased directly from TOMS.com that are received within 30 days of your order date. If you are outside the contiguous United States (i.e. Alaska, Hawaii, Puerto Rico, APO/FPO, or another U.S. territory), you may return unworn, unwashed, and unaltered items, but at this time, TOMS is unable to provide free return shipping to anyone outside the contiguous United States.

What if I received a damaged or defective item?
If you believe that the TOMS shoe products you purchased are defective with regard to materials and workmanship within 60 days of the date of purchase, please make sure you submit the requested information with the claim form. Please note that this warranty does not apply to fair wear and tear, willful damage, abnormal storage, alterations, repairs, improper fit, scratched lenses (for eyewear) or improper/unreasonable use.

Editor's Take

So here's the thing about TOMS-you've probably seen them everywhere, those canvas slip-ons that kind of look like they wandered off a Mediterranean beach and ended up at your local coffee shop. But there's way more going on here than just casual footwear.

TOMS is a for-profit company based in Los Angeles, California. Founded in 2006 by Blake Mycoskie, an entrepreneur from Arlington, Texas, the company designs and markets shoes as well as eyewear, coffee, apparel and handbags. The origin story is actually pretty compelling-Mycoskie was traveling through Argentina, saw kids without shoes, and basically thought, "What if I could sell shoes and give shoes at the same time?" And boom, a business model was born.

The company pioneered what they called the "One for One" model, which was revolutionary at the time. After an article ran in the Los Angeles Times, the company received order requests for nine times the available stock online, and 10,000 pairs were sold in the first year. The first batch of 10,000 free shoes were distributed in October 2006 to Argentine children. That's some serious momentum right out of the gate.

Now, TOMS has evolved quite a bit since those early days. In 2019, Amy Smith, TOMS' Chief Giving Officer, announced in their 2019 Impact Report that the company would no longer be following the "One for One" business model that TOMS pioneered. The company made the decision to decouple its impact from the One for One model and to expand its giving portfolio to include impact grants. So they're not just matching shoe-for-shoe anymore-they're taking a broader approach to social impact.

What's interesting is how they've expanded beyond just shoes. By 2011, over 500 retailers carried the brand globally and in the same year, TOMS launched its eyewear line. The company launched TOMS Roasting Co. in 2014, and with each purchase of TOMS Roasting Co. coffee, the company works with other organizations to provide 140 liters of safe water to a family in need. They're basically building an entire lifestyle brand around conscious consumption.

The product range today is pretty extensive. TOMS offers trendy, comfortable shoes for men, women, and kids, including sneakers, boots, and more. Their signature item is still the Alpargata-that classic canvas slip-on that started everything. But they've branched out into sandals, wedges, boots, and even accessories like sunglasses and apparel.

And here's something that matters to a lot of people nowadays: Together, TOMS has positively impacted over 105 million lives. As a Certified B Corp™, doing good is literally in their soles. That B Corp certification isn't just marketing fluff-it means they've met rigorous standards for social and environmental performance.

The company's had its share of challenges and criticism over the years, particularly around whether the donation model actually helps or potentially hurts local economies. But they've been pretty transparent about evolving their approach based on feedback and research. That kind of willingness to adapt is actually pretty rare in the business world.

Bottom line? TOMS is more than just a shoe company. They're kind of a case study in how businesses can try to do well while doing good-even if the execution isn't always perfect. Whether you're into the whole social mission thing or just want comfortable slip-ons that go with everything, they've carved out a pretty unique space in the footwear market.