Too Faced Cosmetics

Too Faced is a cruelty-free cosmetics brand founded in 1998 that creates innovative makeup products with playful packaging and cutting-edge formulas. Known for cult favorites like Better Than Sex Mascara and Born This Way Foundation, the brand believes makeup is power that gives you freedom to express yourself.

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Too Faced Cosmetics customer service

Too Faced Cosmetics customer service

Use any of the convenient means below to contact Too Faced Cosmetics customer service.

location

Headquarters

McDurmott West
Irvine, California 92614, US
(855) 866-3223

Returns

What is the return window?
Too Faced has a 60-day return policy. If you're not satisfied with your purchase, you can return it within 60 days of the original purchase date.

Are there any items that are non-returnable?
Engraved items and items noted as 'final sale' or 'not returnable' are not eligible for exchange or return. Too Faced eGift Cards are issued by ELC Brands Management Inc. and sold by its third-party partner, CashStar, and thus cannot be exchanged or returned to Too Faced Online. All Too Faced eGift Card purchases are subject to CashStar's return policies.

How will I receive my refund?
For items returned within the returns policy, the purchase price will be refunded to the original form of payment. Refunds issued to a credit card, Too Faced gift card, Alipay, or for orders placed through Instagram can take up to 7-10 business days to post to your account.

Who pays for return shipping?
Shipping and delivery fees are not refundable. You will receive a full refund for your return where it is deemed that Too Faced are at fault for the return e.g. Damaged Goods. All other returns will have the shipping cost deducted from their refund.

How do I start a return online?
Click the button on their website to start your return. You'll be able to generate a QR code or prepaid shipping label and track your return all in one place.

Editor's Take

So here's the thing about Too Faced - they basically took the beauty industry's serious, buttoned-up vibe and said "nah, we're gonna make this fun." And honestly? It worked.

Founded back in 1998 in Irvine, California by Jeremy Johnson and Jerrod Blandino, the brand started with a rebellious spirit and unexpected humor that still defines them today. Picture this: it's the late '90s, everything's dark and moody, and these two guys decide the world needs more pink, more glitter, and products named after things that make you smile. Wild move, right?

But here's where it gets interesting. They were first-to-market with innovative formulas including the first ever glitter eye shadow and efficacious lip plumper. Not just pretty packaging - though let's be real, that chocolate-scented bronzer packaging is chef's kiss - but actual innovation. Their Better Than Sex mascara became such a cult favorite that people genuinely debate whether it lives up to its name. (The internet has opinions, trust me.)

What really sets Too Faced apart is how they've managed to stay playful without being juvenile. They believe makeup is power, giving you the freedom to express yourself and the confidence to take on the world, with products that are smart, innovative, and wrapped up in covetable packaging that sparks joy. It's like Marie Kondo met a makeup artist at a party and they became best friends.

The brand's also been smart about the cruelty-free thing - they're cruelty-free right down to their Teddy Bear Hair makeup brushes, and they've never tested on animals. In an industry that's sometimes sketchy about this stuff, Too Faced has been consistent from day one.

In November 2016, Too Faced was acquired by Estée Lauder Companies, which gave them bigger resources but kept that quirky personality intact. They've collaborated with YouTube beauty influencers, created palettes inspired by Pop-Tarts (yes, really), and basically turned makeup launches into events people actually get excited about.

Notice how they've built this whole ecosystem around their products? Foundation shade finders, virtual try-on tools, comparison guides - they're not just selling you makeup, they're helping you figure out what actually works for your face. It's the kind of approach that makes sense when you remember these guys started with a credit card and a dream, not a massive corporate budget.

The Sweet Peach Palette thing was kind of legendary - it sold out so fast that people were camping on the website. And their Born This Way Foundation? Thirty-five shades before that was even standard. They were ahead of the curve on inclusivity, which matters.

What's cool is how they've evolved without losing their identity. They're still the brand that names products things like "Glow Job" and "Hangover Primer" while delivering formulas that actually perform. It's makeup that doesn't take itself too seriously, but takes your face very seriously indeed.