True Botanicals
True Botanicals is a luxurious, consciously crafted skincare brand delivering clean and sustainable products that are clinically proven to work at the highest standards.
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True Botanicals · Jun 14
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True Botanicals customer service
Use any of the convenient means below to contact True Botanicals customer service.
| Phone | (888) 416-0870 |
| Web | https://truebotanicals.com/pages/contact-us-1 |
| [email protected] |
True Botanicals jobs
Powered by innovative formulas and a passionate San Francisco, California-based team, we're helping people take the best care of themselves, each other, and the planet.
View current True Botanicals jobs
Headquarters
1 Lovell Avenue
Mill Valley, California 94941
(888) 416-0870
[email protected]
Returns
What is the return window?
True Botanicals offers a 30-day guarantee on all of their products.
Are there any items that are non-returnable?
Select Skincare Kits, Sets, or Bundles are final sale. Items purchased from another retailer are not eligible for a refund or exchange. Only products purchased from TrueBotanicals.com are eligible.
How will I receive my refund?
True Botanicals recommends returning your item for store credit. Your store credit code will be issued when your return is in transit, and you can use this to purchase the product you want instead. Opting for store credit earns a 5% bonus up to $15.
How do I start a return online?
To initiate a return, please feel free to initiate a return at our Returns Center. If you've ordered a bundled product, please reach out to the True Team at [email protected] as we can help address any questions or concerns.
Editor's Take
True Botanicals isn't just another clean beauty brand-it's basically what happens when someone gets really, really serious about proving that non-toxic skincare can actually work. Founded by Hillary Peterson after her cancer diagnosis led her on a truth-seeking mission, this Mill Valley-based company has turned the whole "clean beauty doesn't work as well" narrative completely on its head.
What sets them apart? Every ingredient is certified MADE SAFE which eliminates the use of 15,000 toxic ingredients. That's not just marketing speak-that's a legitimate third-party certification that's harder to get than you might think. And they're not just avoiding the bad stuff; they're backed by a commitment to next-gen green science, sustainability, and plant-powered actives that actually deliver results you can see.
The brand has some serious celebrity backing too. Jessica Chastain is their Global Ambassador, which makes sense when you consider she's been a sustainability advocate and vegan for more than 15 years. But it's not just about star power-they've been named one of BeautyMatter's 2024 FUTURE50 brands, which is industry recognition that actually means something.
Their hero products are genuinely impressive. The Chebula Active Serum has people saying things like "I'm AMAZED at the results! My skin is sooo much brighter, firmer, softer, plumper", and their Renew Pure Radiance Oil gets reviews like "This Oil is magical - pure gold". These aren't just random customer testimonials-they're the kind of results that make you understand why the brand has such a devoted following.
The science behind their formulations is pretty fascinating too. Their formulations prioritize molecules small enough for your skin to easily recognize them and absorb them deeply, rather than just sitting on the surface. It's this attention to biocompatibility that makes their products work so well, even without the synthetic ingredients that other brands rely on.
Sure, True Botanicals sits at a higher price point, but when you're getting products that are clinically validated for exceptional effectiveness, and independently certified to be safe, hypoallergenic, microbiome friendly and pregnancy-safe, you're paying for legitimate innovation. This is clean beauty that doesn't ask you to compromise on results-and honestly, that's pretty revolutionary.