TUMI
TUMI is a leading international brand specializing in premium travel luggage, business bags, and lifestyle accessories. Since 1975, TUMI has been creating world-class products designed to upgrade, uncomplicate, and beautify all aspects of life on the move.
TUMI customer service
Use any of the convenient means below to contact TUMI customer service.
| Phone | (800) 299-8864 |
| Web | https://www.tumi.com/customer-service |
| [email protected] |
TUMI jobs
At TUMI, you'll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed-guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment-along with competitive salaries and comprehensive benefits programs.
View current TUMI jobsHeadquarters
499 Thornall Street, 10th Floor
Edison, New Jersey 08837
(800) 299-8864
[email protected]
Returns
What is the return window?
You may return items within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, gift box, and other charges where applicable. For the holidays, purchases made from 10/29/25 may be returned by mail or returned or exchanged in TUMI retail stores with valid receipt until 1/31/26.
Do I need a receipt to return an item?
Returns without a receipt will not be accepted. You must have your original receipt or proof of purchase to process a return.
Are there any items that are non-returnable?
Monogrammed and personalized items, including TUMI Accents, cannot be returned. Custom or personalized products cannot be returned or exchanged. Products marked as final sale are non-returnable.
How will I receive my refund?
Refunds will be made to the original form of payment. For online returns, the cost of shipping is non-refundable. For cash purchases made in store, including traveler's checks over $5.00, you will be refunded via company check mailed within 21 business days.
Can I return online purchases in-store?
Tumi.com returns can be returned to the warehouse and physical TUMI Full Price store. Items purchased online can be returned to any Tumi retail store.
TUMI hours
| Sunday | 12:00pm - 6:00pm |
| Monday | 10:00am - 7:00pm |
| Tuesday | 10:00am - 7:00pm |
| Wednesday | 10:00am - 7:00pm |
| Thursday | 10:00am - 7:00pm |
| Friday | 10:00am - 7:00pm |
| Saturday | 10:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local TUMI.
Check my TUMI hoursEditor's Take
So here's the thing about Tumi-it's not just another luggage brand, and honestly, that becomes pretty obvious the second you pick up one of their bags. Founded back in 1975 by a Peace Corps volunteer named Charlie Clifford who'd spent time in Peru, the company took its name from a Peruvian ceremonial knife. Kind of an unexpected origin story for what would become the go-to brand for business travelers and anyone who's ever had their luggage absolutely destroyed by an airline.
What really set Tumi apart was their introduction of ballistic nylon-that black-on-black material that's basically indestructible. We're talking about fabric originally used for bulletproof vests. They put their bags through something called the Tumble Test, tossing them around 125 times to make sure they can handle whatever baggage handlers throw at them (literally). And that's not marketing fluff-these bags are genuinely built different.
But Tumi's not stuck in the past. They've evolved way beyond just luggage. Walk into one of their 120+ stores worldwide and you'll find backpacks, wallets, tech accessories, even fragrances now. They've got collaborations with McLaren Racing, partnerships with Formula 1 driver Lando Norris, and they're pushing hard into sustainability with recycled materials from post-consumer water bottles. The company's committed to reducing carbon emissions by 15% and transitioning to renewable energy.
Here's what makes them interesting: every Tumi product has a unique 20-digit registration number through their Tracer program. Lose your bag? They can reunite you with it. It's like LoJack for luggage. Plus, they offer a 5-year warranty on travel items and bags, 2 years on wallets and accessories-and even after that, they'll still repair your stuff for a fee. That's the kind of commitment that turns customers into evangelists.
The brand got acquired by Samsonite in 2016 for $1.6 billion, which tells you everything about their market position. They're not trying to be the cheapest option-they're the brand for people who travel constantly and need gear that won't let them down. Whether you're a road warrior racking up miles or just someone who appreciates quality that lasts, Tumi's built a reputation on being there for the long haul. And in a world of disposable everything, that actually means something.