Turtle Beach
Turtle Beach is one of the world's leading gaming accessories providers, known for designing best-selling gaming headsets, top-rated game controllers, award-winning PC gaming peripherals, and groundbreaking gaming simulation accessories for Xbox, PlayStation, Nintendo, and PC platforms.
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Turtle Beach · Apr 12
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Turtle Beach · Apr 09
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Turtle Beach · Apr 05
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Turtle Beach · Mar 30
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Turtle Beach · Mar 22
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Turtle Beach · Mar 10
Turtle Beach customer service
Use any of the convenient means below to contact Turtle Beach customer service.
| Phone | (914) 345-2255 |
| Web | https://www.turtlebeach.com/pages/contact |
| Chat | Click to chat |
| [email protected] |
Turtle Beach jobs
At Turtle Beach, you'll join one of the world's leading and most innovative gaming accessories companies. As part of a globally recognized brand in gaming, you'll collaborate with a team of experts dedicated to excellence and shaping the future of gaming.
View current Turtle Beach jobs
Headquarters
15822 Bernardo Center Dr
San Diego, CA 92127
(914) 345-2255
[email protected]
Returns
What is the return window?
Customers who have bought products from the official website are required to return the product within 30 days from the date of receipt to receive a full refund. Turtle Beach offers a 30-day return policy for products purchased directly from their website.
Do I need a receipt to return an item?
Products must be in new and unused condition and include all original packaging and accessories. While the specific receipt requirement isn't explicitly stated, proof of purchase from the official website is necessary for returns.
Are there any items that are non-returnable?
Only products bought on the official website are eligible for returns or refunds. Products purchased from third-party retailers must follow those retailers' return policies.
Who pays for return shipping?
Shipping charges are non-refundable. Customers are responsible for return shipping costs unless the product is defective.
What if I received a damaged or incorrect item?
If a product is defective, the technical support team must troubleshoot the product to verify the defect. Only then will they issue a Return Merchandise Authorization (RMA) allowing the customer to send in the unit. Packages sent with no RMA number are unauthorized and will be refused by the receiving department and returned to the sender at the sender's expense.
Editor's Take
So here's the thing about Turtle Beach-they're not just another gaming accessory company. They've basically owned the console gaming audio space for over a decade, and there's a reason for that. The company is based in San Diego, California, but their roots go way deeper than you'd think. The company has roots dating back to 1975, founded by Carmine Bonanno in Queens, New York as Octave Electronics, and Turtle Beach began as "Turtle Beach Softworks", founded in 1985 by Roy Smith and Robert Hoke.
What's kind of fascinating is how they pivoted. They spent decades making sound cards and MIDI synthesizers-like, serious music production stuff-before the company began making gaming headsets in 2005. And when they made that shift? They absolutely crushed it. The Stealth 600 went on to be the best-selling Xbox One gaming headset for 2018. That's not luck-that's understanding what gamers actually need.
But Turtle Beach isn't just headsets anymore. The Company's namesake Turtle Beach brand is known for designing best-selling gaming headsets, top-rated game controllers, award-winning PC gaming peripherals, and groundbreaking gaming simulation accessories. They've expanded into controllers, racing wheels, keyboards, mice-basically everything you need to level up your setup. And they're smart about it, too. Turtle Beach Corporation acquired Performance Designed Products (www.pdp.com) in 2024, which shows they're serious about dominating the entire gaming accessories market.
Notice how they've positioned themselves across every major platform? Xbox, PlayStation, Nintendo, PC-they've got officially licensed products for all of them. That's strategic. They're not picking sides in the console wars; they're making sure every gamer can use their gear. And with features like their Superhuman Hearing technology and wireless connectivity that actually works reliably, they've built a reputation that keeps people coming back.
The company trades on NASDAQ under the ticker HEAR, which is kind of perfect when you think about it. Their whole thing is audio, after all. And they're not resting on their laurels-they keep pushing out new tech, new features, first-to-market innovations that keep them ahead of competitors. Whether you're a casual player or grinding ranked matches at 2 AM, they've got something in their lineup for you.