UGG
UGG is a global lifestyle brand renowned for its iconic Classic boot, designing and retailing footwear, apparel, accessories and homewares with an uncompromising attitude toward quality and craftsmanship.
UGG customer service
Use any of the convenient means below to contact UGG customer service.
| Phone | (888) 432-8530 |
| Web | https://www.ugg.com/help-center.html |
| [email protected] |
Headquarters
1325 Avenue of the Americas Floor 21
New York, NY 10019
(888) 432-8530
[email protected]
Returns
What is the return window?
UGG gladly accepts returns and exchanges within 30 days of the original invoice date from customers who purchased their UGG product from the call center, website or Authorized UGG retailer.
Are there any items that are non-returnable?
Items must be in new and unused condition. A product with dirt or wear and tear will be returned to the customer with no action taken.
How will I receive my refund?
Please allow 10 - 12 business days from the date we receive your return to complete your return or exchange. You will receive emails from us throughout the returns process to keep you informed.
Can I return online purchases in-store?
Yes, you can return your online purchase to an UGG store to request a refund or exchange with 30 days of receipt. You can find your nearest UGG store using our store locator. We advise you take your confirmation email with you as proof of purchase.
Who pays for return shipping?
Return shipping is free for customers who purchased their UGG product from the call center or uggaustralia.com. If you purchased your UGG product after September 13th, 2010, we are happy to accept a return or an exchange at no cost to you.
UGG hours
| Sunday | 11:00am - 6:00pm |
| Monday | 10:00am - 7:00pm |
| Tuesday | 10:00am - 7:00pm |
| Wednesday | 10:00am - 7:00pm |
| Thursday | 10:00am - 7:00pm |
| Friday | 10:00am - 7:00pm |
| Saturday | 10:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local UGG.
Check my UGG hoursEditor's Take
You know that feeling when you slip into something so comfortable it basically becomes part of your identity? That's kind of the whole UGG story in a nutshell.
In the late 1970s, Brian Smith was a hardworking accounting student living in Australia with a deep passion for surfing, music, and meditation. One day, he heard an introspective song on the radio, which sparked an idea to change his life, abandon his corporate career, and travel to California. And honestly, what a move. On his first sales trips, he went door-to-door to over 150 shops in SoCal, but they all turned him down, saying his product would never work next to flip-flops and board shorts. Brian didn't give up; he decided to sell his boots pop-up-style from the back of his van while wearing them at Malibu Point Beach. His approach was grassroots and simple: word of mouth helped folks line up to shop under the California sun.
Here's the thing - UGG didn't just stumble into success. They quickly became the next big thing; even shop owners and big retailers clamored to get their hands on them. Within a decade, Hollywood took notice, and celebrities wore UGG brand products on red carpets and in paparazzi shots. That's basically the fashion equivalent of going viral before social media existed.
But UGG isn't just about those iconic sheepskin boots anymore (though let's be real, those Classic Boots are still everywhere). With a wide range of fashion shoes for women of every taste, plus a broad selection of luxury apparel and UGG accessories, there's something for everyone this season. They've expanded into men's footwear, kids' shoes, slippers that people legitimately wear outside now, and even home goods. It's become this whole lifestyle thing.
In 1995, Brian connected with the California company Deckers Brands, and we've taken the UGG brand worldwide with the same dedication to quality and craftsmanship that's been with the brand since the beginning. That partnership basically took UGG from California cool to global phenomenon. Today, they've got over 130 stores worldwide, from New York to Tokyo to Shanghai.
What's interesting is how UGG has managed to stay relevant. They're not just resting on those classic designs - they're constantly innovating with new materials, extended wearing occasions, and bold collaborations. And they've nailed the social media game too, with over 2 million Instagram followers and a massive TikTok presence where people obsess over which color boots to buy.
The brand's whole vibe is about comfort meeting style, indoor meeting outdoor, that laid-back California aesthetic that somehow works everywhere. Their footwear and apparel help define the California lifestyle with softness, extreme comfort, pliable multifunctionality, and an indoor-meets-outdoor aesthetic that lives in harmony with nature. It's basically permission to be cozy and stylish at the same time.
So yeah, from a van at Malibu Beach to a global empire - UGG's come a long way. And judging by how many people are still obsessed with these boots decades later, they're not going anywhere.