Uncommon Goods
Uncommon Goods is a Brooklyn-based online retailer founded in 1999 that connects independent makers and artisans with customers seeking unique, handcrafted gifts and home goods. As a founding B Corporation, they're committed to sustainability and social responsibility while offering creative products made from recycled and reclaimed materials.
Uncommon Goods customer service
Use any of the convenient means below to contact Uncommon Goods customer service.
| Phone | (888) 365-0056 |
| Web | https://support.uncommongoods.com/hc/en-us/articles/225245967-Contact-us |
| [email protected] |
Headquarters
140 58th St, Brooklyn Army Terminal
Brooklyn, NY 11220
(718) 210-1200
[email protected]
Returns
What is the return window?
Uncommon Goods is proud to support their products and believes in giving customers the time needed for returns-no time limits. How many retailers can say that? However, fine jewelry, live plants, and succulents can be returned within 30 days of delivery. After that, they won't be able to accept returns.
Are there any items that are non-returnable?
Made-to-order and customized items can't be returned, except for fine jewelry, live plants, and succulents which can be returned within 30 days of delivery.
How will I receive my refund?
Refunds are available for returned items only and do not include shipping costs. Refunds can be issued to your original payment method or as a digital gift card. Refunds to your original payment method will be available within 30 days of receiving your order; after that, returns will be processed as a credit to a digital gift card. Most refunds will show up in your original payment method within 3 to 5 business days, but international refunds may take up to 10 business days.
How do returns work for gift recipients?
If you received a gift, you can receive a gift card or choose to refund the purchaser. If you received a gift and don't want the purchaser to be notified, you can check a box during the return process.
How do I start a return online?
To create a return and receive a prepaid return label, visit their online portal - you'll need the order number and billing zip code to proceed. You can also use the track & manage orders link located at the bottom of their website.
Editor's Take
You know that friend who always seems to find the perfect gift? The one who shows up with something so thoughtful you're kind of annoyed you didn't think of it first? That's basically what Uncommon Goods has been doing since 1999, except they've turned it into an entire business model.
Here's the thing about this Brooklyn-based online retailer-they're not just selling stuff. About half of the assortment is handmade by independent artists and artisans, often using recycled, reclaimed, or upcycled materials. So when you're browsing their site at 2 AM looking for a birthday present (we've all been there), you're actually supporting small makers who craft things by hand. It's like Etsy's more curated older sibling.
But what really sets them apart is this whole B Corp thing. In 2007, Uncommon Goods became a founding B Corp, having met B Lab's standards. And they didn't just check a box and move on. They print their catalog on recycled, FSC-certified paper, offer a starting wage that's 100% above the federal minimum, sell products that are fur/feather/leather-free, and have donated over $2 million to partner non-profits. That's not nothing.
The founder, David Bolotsky, left Goldman Sachs to start this company after visiting a Smithsonian craft show. He saw talented artists traveling huge distances just to sell their work and thought, "There's gotta be a better way." Turns out, there was. The company now connects thousands of independent makers with customers who actually appreciate unique, handcrafted goods instead of mass-produced whatever.
And speaking of unique-their product range is genuinely interesting. We're talking personalized star maps, interactive coffee mugs with QR codes that give you daily trivia, DIY kits, home decor made from reclaimed materials, and jewelry that doesn't look like everything else at the mall. The kind of stuff that makes people ask, "Where did you get that?"
Their return policy is pretty wild too. They're proud to support their products and believe in giving customers the time they need for returns-no time limits. How many retailers can say that? Most items can be returned basically forever, though you'll get your money back to the original payment method within 30 days of receiving your order, and after that it's store credit.
The company's grown to about 150 year-round employees, all working out of their Brooklyn headquarters. They ship thousands of packages daily to customers across the country, which is kind of impressive for a company that started with one guy buying items at craft shows and listing them online from his apartment.
Notice how they've managed to stay focused on their mission without becoming just another generic online marketplace. They could've easily gone the Amazon route-sell everything to everyone-but instead they stuck with their niche: uncommon goods for uncommon people. Sometimes staying small (well, small-ish) is the whole point.