Under Armour
Under Armour is a leading sportswear company that manufactures performance athletic apparel, footwear, and accessories. Founded in 1996 in Baltimore, Maryland, the brand is known for its innovative moisture-wicking gear and commitment to making athletes better through cutting-edge performance solutions.
Under Armour customer service
Use any of the convenient means below to contact Under Armour customer service.
| Phone | (888) 727-6687 |
| Web | https://help.underarmour.com/s/contactsupport |
| [email protected] |
Under Armour jobs
At Under Armour, be more than you thought possible. Innovate, achieve big, take action, and make a difference while discovering your potential. Join us on a journey where we make each other better-your growth fuels ours.
View current Under Armour jobsHeadquarters
Under Armour, Inc.
101 Performance Drive
Baltimore, MD 21230-2080
Returns
What is the return window?
Returns for items purchased from UnderArmour.com, app, or Brand House and Factory House store locations are FREE within 60 days with proof of purchase. During the holiday season, Under Armour typically extends the return and exchange policy from 60 days to 90 days for all orders placed between November 1 and December 31.
Do I need a receipt to return an item?
Yes, you need proof of purchase to return items within the 60-day window for free returns. Under Armour makes exceptions for items without proof of purchase on a case-by-case basis. If your return is accepted after the expiration of the return window, you'll have to ship the item yourself with proof of purchase for a refund. If you don't have proof of purchase, Under Armour will refund you in the form of a UA eGift Card based on the item's last known selling price.
Are there any items that are non-returnable?
Customized products, such as personalized apparel or footwear, are generally not eligible for return unless there is a manufacturing defect. Items marked as final sale cannot be returned or exchanged. Gift cards are non-returnable and non-refundable.
How will I receive my refund?
Once the return is processed, you will receive a refund to your original form of payment or an exchange, based on your preference. Refunds typically take a few days to appear on your statement. Processing returns takes 10-14 business days, not including the 3-10 business days it will take your returned item to reach UA's return facility. After your return is processed, you will get an email notification confirming that your refund has been issued. It could still take another 3-5 days for your refund to show up on your statement, depending on the bank.
Can I return online purchases in-store?
Yes, online purchases can be returned to any Under Armour Brand House or Factory House location.
Editor's Take
So here's the thing about Under Armour-it's kind of the underdog story that never really stopped being the underdog, even after becoming a multi-billion dollar company. Founded in 1996 by Kevin Plank, a former University of Maryland football player who got tired of changing his sweat-soaked cotton shirts during practice, the brand basically invented the moisture-wicking compression gear category. And yeah, that's a pretty specific problem to solve, but it turned into something way bigger.
What's interesting is how Under Armour positioned itself. While Nike owned the "just do it" aspirational athlete space and Adidas had the European soccer cool factor, Under Armour went hard on the grind-the 4 a.m. workouts, the extra reps, the "Protect This House" mentality. It resonated, especially with football players and serious gym rats who wanted gear that actually performed under pressure.
The company's Baltimore roots run deep. Like, really deep. Under Armour is headquartered in Baltimore, Maryland, and was founded on September 25, 1996. They've stayed committed to the city even as they've expanded globally, recently opening a massive new headquarters building that's basically a testament to sustainable architecture-it's one of the first major mass timber corporate buildings in the U.S. and is pursuing net-zero energy operations. That's not just corporate greenwashing; it's a serious investment in doing things differently.
But let's talk about the Stephen Curry factor. When Under Armour signed Curry in 2013, he wasn't the two-time MVP and NBA champion he'd become. That partnership basically saved Under Armour's basketball division and gave them credibility in a space dominated by Nike and Jordan Brand. The Curry line became a legitimate competitor, and suddenly Under Armour wasn't just the football and training brand anymore.
The product range has expanded way beyond those original compression shirts. Now you've got everything from running shoes with Charged Cushioning technology to their HeatGear and ColdGear lines that regulate temperature. They've also gotten into connected fitness (though that's been a bumpy road) and lifestyle wear. The brand's trying to be more than just performance gear-they want to own the entire athletic lifestyle space.
Here's where it gets real, though. Under Armour has faced some challenges. For fiscal year 2018, Under Armour reported losses of US$46 million, with annual revenue of US$4.977 billion. They've had leadership changes, including founder Kevin Plank stepping down as CEO in 2020, then returning in 2024. The company's been working on a turnaround strategy, focusing on their core performance products and streamlining operations.
What sets them apart now is this commitment to innovation that feels less about marketing hype and more about actual athlete needs. They test products at their own track and field stadium at the Baltimore headquarters. They partner with universities and professional teams. And they're making moves in emerging sports-like their recent partnership to become an official NFL footwear and glove partner, which is huge.
The retail experience has evolved too. Under Armour operates Brand House stores (full-line retail) and Factory House locations (outlets), plus they sell through major sporting goods retailers. Their e-commerce game is strong, with free shipping on orders over $99 and a pretty customer-friendly return policy.
One thing that's kind of fascinating is how Under Armour has maintained this performance-first identity even as athleisure took over fashion. They didn't chase the Lululemon crowd as aggressively as some competitors. Instead, they doubled down on what they do best-making gear for people who actually work out hard. That authenticity matters, especially now when consumers can smell BS from a mile away.