Valentino
Valentino is an Italian luxury fashion house founded in 1960 by Valentino Garavani, offering haute couture, ready-to-wear collections, accessories, beauty products, and eyewear with a focus on craftsmanship, elegance, and emotional beauty.
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Valentino · Sep 19
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Valentino · Sep 12
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Valentino · Sep 10
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Valentino · Sep 08
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Valentino · Sep 05
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Valentino · Sep 03
Valentino customer service
Use any of the convenient means below to contact Valentino customer service.
| Phone | (855) 967-1970 |
| Web | https://www.valentino.com/en-us/help/customercare |
Valentino jobs
A career in Valentino is your chance to grow in a company where business and creativity meet in an inclusive and open-minded community. Vision, products, and spaces share the same values: from one-of-a-kind haute couture creations to ready-to-wear, from eyewear to the boutiques, it is synonymous with rarefied gentleness, modern elegance, emotional beauty, craftsmanship, uniqueness and individuality.
View current Valentino jobs
Headquarters
Via Filippo Turati 16/18
Milano, 20121, Italy
Returns
What is the return window?
You can request a return for any item purchased on Valentino.com within 20 days from delivery or pick-up in boutique.
Are there any items that are non-returnable?
Customized products and Fragrances are final sale and cannot be returned or exchanged. The right of withdrawal is expressly excluded for customized items. Once the relative purchase order is sent to and accepted by Valentino, the customization may no longer be changed, no returns and/or refunds are possible and the customized items cannot be exchanged or replaced.
How will I receive my refund?
You can receive a store credit equal to the amount paid for the purchase to be used only in the Valentino stores managed by Valentino U.S.A. Inc., or request a refund of the paid amount, on the same payment method used for the initial purchase.
Can I return online purchases in-store?
You can return your order purchased online at any Valentino boutique of your choice in your country.
Who pays for return shipping?
Orders delivered by UPS can be shipped back using the pre-paid UPS return label included in the package.
Editor's Take
So here's the thing about Valentino-it's not just another luxury brand with a fancy Italian name. Founded in Rome back in 1960 by Valentino Garavani and his business partner Giancarlo Giammetti, this house basically wrote the rulebook on what elegant really means. And when I say elegant, I'm talking about the kind of sophistication that made Jackie Kennedy order six dresses after seeing just one collection.
The brand's got this interesting duality going on. On one hand, you've got the heritage-that iconic "Valentino red" that became so synonymous with the brand it literally got named after them. On the other, there's this constant evolution. Alessandro Michele took over as creative director in 2024, bringing his maximalist, slightly eccentric aesthetic from his Gucci days. It's kind of a bold move for a house known for refined elegance, but that's exactly what keeps Valentino relevant.
What really sets them apart is the craftsmanship. We're talking about a maison de couture with an actual atelier in Rome where about 40 artisans hand-craft haute couture pieces. That's not marketing speak-that's real, old-school luxury. The ready-to-wear collections mirror this attention to detail, which is probably why you'll spot Valentino on everyone from European royalty to Hollywood A-listers.
The business side is equally impressive. With over 236 directly-managed boutiques worldwide and revenue hitting around €1.35 billion in 2024, Valentino's clearly doing something right. They've expanded beyond clothing into a full lifestyle brand-Valentino Garavani accessories (those Rockstud bags and shoes are everywhere), Valentino Beauty through L'Oréal, and eyewear through Akoni Group.
But here's what's interesting: despite all this global expansion, the brand hasn't lost its Roman soul. The creative direction is still based in Rome at Palazzo Gabrielli-Mignanelli, even though the corporate headquarters are in Milan. It's like they're keeping one foot firmly planted in their heritage while the other strides confidently into contemporary fashion.
And notice how they've navigated the tricky waters of modern luxury? They shuttered their diffusion line RED Valentino in 2022 to focus on the core brand. They've committed to ethical practices, cutting ties with alpaca wool suppliers over animal welfare concerns. They're even experimenting with AI in campaigns-but doing it transparently, with model consent clearly stated. That's the kind of forward-thinking that keeps a 65-year-old brand feeling fresh.
The shopping experience reflects this balance too. You can browse their collections online, pick up purchases in boutique, or return online orders in-store. They've got that luxury retail thing figured out-making high fashion accessible without losing the exclusivity that makes it desirable in the first place.