Value City Furniture
Value City Furniture is a family-owned furniture retailer offering affordable, high-quality home furnishings for every room with over 100 stores across the U.S.
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Value City Furniture · Mar 24
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Value City Furniture · Mar 19
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Value City Furniture · Mar 16
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Value City Furniture · Mar 12
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Value City Furniture · Mar 09
Value City Furniture customer service
Use the convenient means below to contact Value City Furniture customer service.
| Phone | (888) 751-8552 |
Value City Furniture jobs
Share the excitement and contribute your ideas as we work together to transform the future of furniture shopping. Learn more about careers at Value City Furniture - American Signature Furniture.
View current Value City Furniture jobs
Headquarters
4300 E 5th Ave
Columbus, OH 43219-1816
Returns
What is the return window?
The return policy for Value City Furniture allows customers to return most items within 7 days of purchase with a receipt or proof of purchase. However, some sources indicate items must be returned within 30 days of purchase, so it's best to confirm the specific timeframe for your purchase.
Do I need a receipt to return an item?
Yes, you need a receipt or proof of purchase to return items to Value City Furniture. Proof of purchase, such as the original receipt, is required.
Are there any items that are non-returnable?
"AS-IS" and "On Only" items are non-refundable and cannot be exchanged. Special return conditions may apply for certain items, like mattresses and custom orders.
How will I receive my refund?
Refunds are sent through the original payment method and to the original purchaser's name that is listed in the invoice, except in cases of cash purchases. Cash refunds exceeding $250 are refunded through a check issued by the Value City Furniture corporate office within 10 days. The check is issued to the store nearest you.
What if I received a damaged or incorrect item?
Value City Furniture accepts returns for opened or assembled merchandise. If the product is in original condition and you have the receipt, you can return it. Contact customer service immediately to report damage or incorrect items.
Editor's Take
Value City Furniture isn't your typical furniture store-it's basically the scrappy underdog that's been quietly building a furniture empire since 1948. And honestly? They've got this whole thing figured out in ways that might surprise you.
Here's what's interesting: while everyone's talking about online furniture shopping, Value City's still betting big on the physical experience. With over 100 stores across the U.S., they're not just surviving the retail apocalypse-they're actually expanding. That's either really smart or really stubborn, and I'm leaning toward smart.
The Schottenstein family has been running this show for four generations now, which gives them this old-school furniture dealer vibe that's kind of refreshing. Jonathan Schottenstein grew up with furniture shopkeepers around the kitchen table on weekend mornings-long before he became a store manager himself. It's that shopkeeper's mentality and spirit of taking ownership that has built the culture we have today. You can actually feel that when you walk into their stores-there's less of that pushy sales energy and more of a "let's find you something that works" approach.
But here's where it gets really interesting: they're not trying to be everything to everyone. Known for its commitment to value, Value City Furniture offers stylish pieces at accessible price points. Value City Furniture caters to a variety of design preferences, with furniture available in modern, contemporary, traditional, and rustic styles. They've basically mastered the art of being the reliable middle ground-not the cheapest, not the fanciest, but consistently decent quality at prices that won't make you wince.
The financing thing is huge too. With Value City Furniture financing, enjoy the convenience of monthly payments. Multiple financing options, convenient monthly payments, first dibs on sales & events, exclusive offers. In a world where a decent couch can cost more than some people's rent, having flexible payment options isn't just nice-it's essential.
What really sets them apart is their approach to the whole shopping experience. They're not trying to reinvent furniture retail; they're just doing it really well. Value City Furniture provides a seamless shopping experience both online and in-store, offering flexible financing options and delivery services to ensure customers receive their furniture quickly and conveniently.