Vera Bradley
Vera Bradley is a women's accessories and travel brand known for its colorful, quilted bags, luggage, and lifestyle products featuring distinctive patterns and prints.
Vera Bradley customer service
Use any of the convenient means below to contact Vera Bradley customer service.
| Phone | (888) 855-8372 |
| Web | https://verabradley.com/pages/customer-service |
Vera Bradley jobs
Your story is filled with adventures, chapters, and eras illuminated with enthusiasm and curiosity. You choose to paint your life with bold, bright colors, and thrive on the thrill of discovery and the joy of growth. Uncover what awaits in your unique journey at Vera Bradley.
View current Vera Bradley jobsHeadquarters
11222 Stonebridge Road
Roanoke, IN 46783
(888) 855-8372
Returns
Do I need a receipt to return an item?
A new, unused item may be returned within 60 days of purchase. You may receive a refund either in the form of in-store credit or the original form of payment for the amount that was paid. Items without a receipt that are new and unworn may be returned for the lowest sold price for a merchandise credit.
Can I return online purchases in-store?
All Vera Bradley company-owned retail stores will accept returns for online orders. If purchased from an authorized retailer (ex. Hallmark or Macy's), please return your item/s to an authorized retailer. For further assistance please contact them directly.
Who pays for return shipping?
Customers can return new or unused items within 60 days of purchase using a prepaid FedEx Smartpost label for a $6.00 fee.
How do returns work for gift recipients?
Gift returns are issued as electronic gift certificates.
Vera Bradley hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 8:00pm |
| Wednesday | 10:00am - 8:00pm |
| Thursday | 10:00am - 8:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Vera Bradley.
Check my Vera Bradley hoursEditor's Take
So here's the thing about Vera Bradley - it's basically having a moment all over again, and honestly? It makes total sense.
Founded back in 1982 by Barbara Bradley Baekgaard and Patricia R. Miller, the whole brand started because these two friends were sitting in an airport and noticed every single bag was boring and black. They literally borrowed $500 from their husbands and decided to change that. And they did - big time.
Fast forward to today, and Vera Bradley has become this cross-generational phenomenon. On TikTok alone, searches for "Vera Bradley" have grown to over 110 million views. That's not a typo. The quilted bags that your mom (or you) carried in the 2000s are back, and Gen Z is obsessed. There's something kind of perfect about it - in a world where everything feels mass-produced and same-y, Vera Bradley's colorful patterns stand out like... well, like a bright quilted bag in a sea of black luggage.
But here's what's interesting. The company isn't just riding the nostalgia wave. They've been smart about it. The company's home office is in Fort Wayne, Indiana, and they've stayed true to their roots while evolving. They've added leather goods, microfiber options, and more modern silhouettes alongside those classic prints everyone remembers. It's like they're saying "yes, we're that brand you loved, but we're also keeping up with what you need now."
The patterns themselves have always been the star of the show. Originally inspired by French Provençal country fabrics, they have limited seasonal releases each year. And people collect them. Like, seriously collect them - there are entire TikTok videos dedicated to guessing what your favorite Vera Bradley print says about your personality.
What really sets them apart though? The quality holds up. People are pulling out bags from 15, even 20 years ago, and they're still functional. In an era of fast fashion where things fall apart after three washes, that's kind of revolutionary. Plus, the Vera Bradley Foundation for Breast Cancer has raised over $40 million since 1993, so there's real purpose behind the pretty patterns.
The brand operates through multiple channels now - their own stores, outlet locations, major retailers like Target and Costco, and of course online. They've figured out how to be everywhere without losing that special feeling that made people fall in love with them in the first place. And with a recent brand refresh that includes actress Zooey Deschanel as a campaign face, they're clearly not content to just be a nostalgia play.
Whether you're team "never stopped carrying Vera Bradley" or team "wait, these are cool again?" - the brand has managed to create something that feels both timeless and totally of-the-moment. Not bad for a company that started with two friends, $500, and a vision for more colorful luggage.