Versona

Versona is a women's boutique offering on-trend clothing, jewelry, shoes, and accessories at exceptional prices. With over 90 locations throughout the United States and an online boutique, Versona provides boutique styles for women in sizes XS to XXL.

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Versona customer service

Versona customer service

Use any of the convenient means below to contact Versona customer service.

Phone (844) 837-7662
Web https://www.shopversona.com/info/faq
Versona jobs

Versona jobs

Versona is an exclusive women's boutique offering apparel and accessories at exceptional prices every day! Committed to high quality fashions, our stores carry everything needed to complete an individualized outfit including jewelry, handbags, shoes and all the fashion trend items of the season.

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location

Headquarters

8100 Denmark Road
Charlotte, NC 28273
(704) 554-8510

Returns

What is the return window?
With your receipt (packing slip/invoice), items with original tags attached and in new, unworn condition may be returned within 30 days of a shipped item's delivery date. After 30 days or without an original receipt, we will issue an exchange or store credit at current selling price.

Do I need a receipt to return an item?
Yes, you need your receipt (packing slip/invoice) for returns within 30 days. After 30 days or without an original receipt, an exchange or store credit will be issued at current selling price. If you do not have your original receipt, please contact Customer Service at 1-844-VERSONA (837-7662).

Are there any items that are non-returnable?
All products must be returned in unworn, unwashed condition with the price tickets attached. All merchandise must be returned in its original packing materials. Shipping charges are not refundable.

How will I receive my refund?
Refunds in the same form of original payment will be issued within 30 days of receiving the returned order/item(s) at our fulfillment center. Merchandise purchased online using a PayPal account and returned to Versona stores with an original receipt will be issued a Versona gift card in the amount of the purchase price. To receive a refund to your PayPal account, please ship your order back to our warehouse and include your packing slip/invoice for processing.

Can I return online purchases in-store?
We will gladly accept returns of online purchases from shopversona.com at any one of our Versona store locations. Items purchased at our retail store locations must be returned to a Versona store.

Editor's Take

So here's the thing about Versona - it's basically that friend who always knows where to find cute stuff without breaking the bank. And honestly? That's kind of their whole vibe.

Founded in 2011 and headquartered in Charlotte, NC, Versona operates as part of The Cato Corporation with 501-1,000 employees. But don't let the corporate parent fool you. Walk into one of their over 90 locations and you'll get that boutique feel - you know, the kind where you can actually find jewelry, shoes, and a dress that all work together without running all over town.

The brand's sweet spot is pretty clear: they're an apparel, jewelry and accessories brand with a unique approach to fashion priced right every day. Notice how they didn't say "cheap" - they said "priced right." There's a difference. Versona offers apparel and accessories at exceptional prices, carrying everything needed to complete an individualized outfit including jewelry, handbags, shoes and all the fashion trend items of the season.

Here's what makes them interesting: they're not chasing teenagers with model bodies. Versona carries apparel for women in sizes XS to XXL (0 to 18), which is refreshing. They get that real women have real budgets and real lives - work, family, social commitments - and need to look put-together without spending three hours shopping or three paychecks on an outfit.

The shopping experience itself is pretty straightforward. You can hit up their physical stores (mostly concentrated in the Southeast, though they're spreading out), or shop online at shopversona.com. And if you're the type who likes to try before you buy but hates paying shipping? They offer free Ship to Store, which is clutch.

Their customer service setup is solid too. You can reach them at 1-844-VERSONA (837-7662) if you need help, and they've got a pretty comprehensive FAQ section on their website. The return policy is reasonable - 30 days with your receipt and original tags - though heads up, they'll deduct $6.95 from your refund for return shipping if you're mailing stuff back.

One cool thing they do: they donated $725,000 to the National Breast Cancer Foundation through customer participation. So yeah, they're doing more than just selling cute tops.

The vibe is basically "boutique style without the boutique price tag." Whether that works for you depends on what you're looking for. But if you need to refresh your wardrobe and your bank account is giving you side-eye, Versona's worth checking out. Just maybe try stuff on in-store first if you can - saves you that return shipping fee.