Victoria's Secret
Victoria's Secret is the world's largest specialty retailer of modern, fashion-inspired intimates, lingerie, casual sleepwear, athleisure and award-winning prestige fragrances and body care.
Victoria's Secret weekly ad
View the most recent Victoria's Secret ad to catch up on the latest specials, promotions and limited time offers.
Victoria's Secret customer service
Use any of the convenient means below to contact Victoria's Secret customer service.
| Phone | (800) 411-5116 |
| Web | https://customercare.victoriassecret.com/s |
| Chat | Click to chat |
Victoria's Secret jobs
Fostering a happy, healthy, and inclusive culture is our top priority. We believe in our associates, giving back to our communities, and putting the customer first. It's been that way since our beginning.
View current Victoria's Secret jobsHeadquarters
4 Limited Pkwy
Reynoldsburg, OH 43068
(614) 577-7000
Returns
What is the return window?
Any item(s) you have purchased and don't love may be exchanged or returned within 30 days.
Do I need a receipt to return an item?
It is possible to return an item to Victoria's Secret if you no longer have the receipt. The refund for your return will be issued as a store credit and based upon the lowest selling price for the item. To complete the return without a receipt, you must show a valid Photo ID.
Are there any items that are non-returnable?
Items where the sewn-in garment tag has been cut or removed. Items with tags stating "Required for Return" where the tag has been removed. Gift cards.
How will I receive my refund?
Merchandise returns are refunded to the original form of payment. Return refund processing times for credit and debit cards may take up to three to five business days, depending upon your bank's policies.
Can I return online purchases in-store?
Online purchases can only be returned online. Stores are not able to accept returns for online purchases.
Victoria's Secret hours
| Sunday | 11:00am - 6:00pm |
| Monday | 11:00am - 7:00pm |
| Tuesday | 11:00am - 7:00pm |
| Wednesday | 11:00am - 7:00pm |
| Thursday | 11:00am - 7:00pm |
| Friday | 11:00am - 7:00pm |
| Saturday | 11:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Victoria's Secret.
Check my Victoria's Secret hoursEditor's Take
Victoria's Secret isn't just a lingerie brand-it's basically become this cultural phenomenon that's been through more reinvention than Madonna. And honestly? The transformation has been pretty fascinating to watch.
So here's the thing about VS that most people don't realize: they've completely flipped their script in recent years. Gone are the days when it was all about one very specific (and let's be real, pretty narrow) definition of beauty. Now they're actually embracing what they call "body positivity" and inclusivity, which-considering their history-is kind of a massive deal.
The numbers tell an interesting story too. We're talking about a company with over 776 stores across the US alone, plus they've got this whole international presence spanning roughly 70 countries. That's not small potatoes. But what's really caught my attention is how they've managed to stay relevant in an era when everyone's shopping online and smaller, more inclusive brands are popping up everywhere.
Their PINK line deserves its own mention because it's basically captured the college market in a way that's pretty impressive. Walk through any campus and you'll see those sweatshirts everywhere. It's like they figured out the formula for making basic loungewear feel aspirational.
What's particularly smart about their current strategy is how they're balancing the legacy glamour stuff-the fashion shows, the prestige fragrances-with this more accessible, everyday approach. They're still Victoria's Secret, but they're not trying to make every customer feel like they need to be a supermodel to shop there.
The business side is solid too. Multiple revenue streams from lingerie to beauty products, plus they've got that customer loyalty thing down with their rewards program. And let's be honest, their marketing budget probably rivals some small countries' GDP.