Vince

Understated luxury from California, specializing in cashmere, knitwear, leather, and shoes for women and men with a focus on timeless, quality pieces.

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Vince customer service

Vince customer service

Use any of the convenient means below to contact Vince customer service.

Vince jobs

Vince jobs

Vince is searching for talent with passion, creativity, and entrepreneurial spirit to contribute to the future development of the brand. As a company, Vince is committed to offering employees a challenging and rewarding work environment, opportunities for growth and development, a customer focused culture.

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location

Headquarters

500 Fifth Avenue
New York, NY
(800) 960-2231
[email protected]

Returns

What is the return window?
Sale merchandise is included in our 30-day return policy with the exception of Final Sale merchandise as marked on your order confirmation. For outlet purchases, they accept unworn, unwashed, unaltered, full-outlet-price merchandise in saleable condition with original tags attached for a refund or exchange within 14 days of purchase.

Do I need a receipt to return an item?
Yes, original invoice or receipt must accompany your in-store exchange or return.

Are there any items that are non-returnable?
Items marked "Final Sale" cannot be exchanged or refunded. Gift cards are final sale and cannot be returned or exchanged.

How will I receive my refund?
Refunds will be made in the form of the original payment, except for transactions with cash, which will be made in the form of a mailed check or store gift card. Mailed checks may take up to 14 days for processing.

Can I return online purchases in-store?
Yes, you can return merchandise purchased from vince.com at a Vince Retail Store.

Vince hours

Vince hours

Sunday 10:00am - 7:00pm
Monday 10:00am - 9:00pm
Tuesday 10:00am - 9:00pm
Wednesday 10:00am - 9:00pm
Thursday 10:00am - 9:00pm
Friday 10:00am - 9:00pm
Saturday 10:00am - 9:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Vince.

Check my Vince hours

Editor's Take

There's something quietly magnetic about Vince that sets it apart from the usual fashion noise. This California-born brand has mastered what they call "understated luxury," crafting cashmere, knitwear, leather, and shoes that somehow feel both effortless and elevated. And honestly? That's harder to pull off than it sounds.

Founded in 2002, Vince has grown into a contemporary clothing powerhouse, recently acquired by Authentic Brands Group in a $76.5 million deal in 2023. But here's what makes them interesting-they've never lost that original California sensibility that made them special in the first place.

The brand's philosophy centers on how their garments feel, whether it's the weight of their signature cashmere, buttery leathers, or the lightness of their silks. Softness and versatility are the common thread. Walk into any Vince store and you'll immediately understand what they mean. Everything has this tactile quality that makes you want to touch it.

What's particularly smart about their approach is how they've positioned themselves in the market. Their collections transcend trends and seasons in favor of timelessness and compatibility, bringing ease and confidence to the modern wardrobe. It's the kind of clothing that works whether you're grabbing coffee in Venice Beach or heading to a meeting in Manhattan.

With headquarters in both New York and Los Angeles, the company operates 48 full-price retail stores, 15 outlet stores, and their e-commerce site. That bi-coastal presence isn't just geographic-it's philosophical. They've managed to blend East Coast sophistication with West Coast ease in a way that feels authentic rather than calculated.

The numbers tell an interesting story too. With trailing twelve-month revenue of $292 million, they're clearly doing something right. But it's not just about the financials-it's about creating pieces that people actually want to live in. Their women's designer clothing makes getting ready for any occasion effortless, which is exactly what busy people need.