The Vitamin Shoppe
The Vitamin Shoppe is a leading specialty retailer of nutritional products, offering vitamins, supplements, protein powders, sports nutrition, and wellness products through over 670 stores nationwide and online since 1977.
The Vitamin Shoppe weekly ad
View the most recent The Vitamin Shoppe ad to catch up on the latest specials, promotions and limited time offers.
The Vitamin Shoppe customer service
Use any of the convenient means below to contact The Vitamin Shoppe customer service.
| Phone | (866) 293-3367 |
| Web | https://www.vitaminshoppe.com/u/contact-us |
| [email protected] |
The Vitamin Shoppe jobs
From distribution to corporate and store staff, it's all driven by highly-trained employees who care deeply about their wellbeing. We're proud of our highly trained Health Enthusiasts®, who focus on personalizing the in-store and online experience.
View current The Vitamin Shoppe jobsHeadquarters
300 Harmon Meadow Blvd
Secaucus, NJ 07094
(201) 552-6000
[email protected]
Returns
What is the return window?
Customers may return any opened or unopened merchandise purchased from any Vitamin Shoppe channel to any Vitamin Shoppe store within 30 days. If return unopened and accompanied by a receipt the customer will receive the return in the original form of payment.
Do I need a receipt to return an item?
When accompanied by a receipt the customer will receive the return in the original form of payment. Without a receipt, the customer will receive a merchandise credit for the lowest selling price during the prior 30 days, unless they are a Healthy Awards member in which case the store can look up a customer's purchase history to determine the price that was paid for the item.
Can I return online purchases in-store?
Online orders paid for with PayPal can be returned to one of our stores. Please note that whether the item is opened or unopened the customer will be refunded via an in-store merchandise credit.
Who pays for return shipping?
For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping.
How do I start a return online?
For purchases shipped to your home, send your purchase and receipt to our Returns Department. You may ship your return to either our Ashland, VA or our Avondale, AZ distribution centers. The Vitamin Shoppe® Attention: Returns Department 112 The Vitamin Shoppe Way Ashland, VA 23005
The Vitamin Shoppe hours
| Sunday | 10:00am - 7:00pm |
| Monday | 9:00am - 8:30pm |
| Tuesday | 9:00am - 8:30pm |
| Wednesday | 9:00am - 8:30pm |
| Thursday | 9:00am - 8:30pm |
| Friday | 9:00am - 8:30pm |
| Saturday | 10:00am - 8:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local The Vitamin Shoppe.
Check my The Vitamin Shoppe hoursEditor's Take
So here's the thing about The Vitamin Shoppe-it's kind of become this wellness destination that's way more than just rows of vitamin bottles. Founded back in 1977, they've been at this game for nearly five decades, which means they've seen every health trend come and go (remember when everyone was obsessed with açai berries?).
What sets them apart is this whole Health Enthusiast thing. That's actually what they call their employees, and it's not just marketing fluff. These folks go through serious training to help you figure out whether you need magnesium or melatonin, creatine or collagen. Walk into one of their 671 stores across the country, and you're basically getting a mini consultation without the appointment.
The selection is honestly overwhelming in the best way possible. We're talking about 7,000 different products in stores and over 17,000 online. They've got their own brands-BodyTech, plnt, NatureFuel-alongside all the big names you'd expect. And they're not just sitting still either. They've been launching these "Hometown Stores" where brands like Gorilla Mind and RYSE set up shop-in-shop experiences in locations near their headquarters, creating these immersive spaces that feel more like fitness destinations than supplement aisles.
But what really catches attention is how they've adapted to the TikTok era. When liquid chlorophyll went viral, their sales jumped 500% in a single week. They're actively monitoring social media trends and bringing in emerging DTC brands that are blowing up on Instagram. It's this interesting balance between being a trusted authority (they've been around since the '70s, after all) and staying relevant to Gen Z shoppers who discover their supplements through influencers.
The Healthy Awards program is their loyalty thing, and it's pretty straightforward-earn points on every purchase, redeem them for cash back. They also do this Military Monday deal where active and former military get 20% off, which is a nice touch. And if you're the subscription type, their Auto Delivery saves you 10% and handles the whole "oh crap, I'm out of protein powder" situation before it happens.
Shopping there feels different than, say, scrolling through Amazon's endless supplement listings. There's something about having actual humans who can answer questions about bioavailability or whether ashwagandha will mess with your other medications. Plus, they've got this 30-day return policy that works for opened or unopened products, which takes some of the risk out of trying new supplements.
The company's been through some ownership changes recently-acquired by Kingswood Capital Management and Performance Investment Partners in May of this year-but the stores keep humming along. They're clearly betting on this hybrid model where online convenience meets in-store expertise, with options like two-hour pickup and same-day delivery through DoorDash and Instacart.
Whether you're a serious athlete tracking macros or just someone trying to remember to take a daily multivitamin, they've positioned themselves as the place that can handle both ends of that spectrum. Not bad for a company that started in the disco era.