Vitamix

Vitamix is a family-owned manufacturer of high-performance blending equipment for home and commercial use, founded in 1921. The company creates innovative blending technology sold in over 80 countries worldwide.

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Vitamix customer service

Use any of the convenient means below to contact Vitamix customer service.

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Vitamix jobs

Vitamix employees are innovators, collaborators, problem solvers, and storytellers who exemplify our values every day. Because our employees are the key to our success, we give them the tools they need to succeed by developing exceptional talent, providing a flexible work environment, and cultivating a diverse, equitable, and inclusive workplace.

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location

Headquarters

8615 Usher Road
Cleveland, Ohio 44138
(800) 886-5235
[email protected]

Returns

What is the return window?
If you are not completely satisfied, simply return it within 60 days for a full refund-we will even pay for return shipping. This 60-day trial period applies to purchases made directly from Vitamix.

Can I return online purchases in-store?
Vitamix does not accept returns of products purchased from retail stores/other websites. For example, if you purchased a product from a retail website or store, you must return that product to the retailer in accordance with the terms of their return policy.

Who pays for return shipping?
If you are not completely satisfied with the performance of your Vitamix machine, simply return it within 60 days for a full refund-Vitamix will even pay for return shipping if you are in the U.S. or Canada. If you are a U.S. or Canadian customer, you will receive free return shipping as part of the Vitamix 60-day trial. After 60 days, the customer is responsible for the cost of return shipping.

How will I receive my refund?
Credit for all returns will be refunded in the same manner as the original payment.

How do I start a return online?
Please contact Customer Service to receive a Return Authorization Number and instructions for returning your product. Contact Customer Service for a pre-paid return shipping label and Return Authorization Number.

Editor's Take

So here's the thing about Vitamix - it's basically the blender that people either don't understand or become completely obsessed with. And honestly, both reactions make sense.

Founded in 1921, this company provides the manufacturing and retailing of blending equipment for home and commercial use, but calling it just a "blender company" is kind of like calling a Ferrari just a "car company." Sure, technically accurate, but you're missing the whole point.

The price tag is usually what stops people first. We're talking several hundred dollars for what looks like, well, a blender. But then you learn it can do things that sound almost ridiculous - like heating soup through friction alone, or pulverizing whole foods into butter without any added oil. In 1949, Vitamix founder William G. "Papa" Barnard created the first infomercial in the U.S. to demonstrate how the Vitamix blender can help families eat healthier with whole foods. That pioneering spirit is still baked into everything they do.

What's interesting is how Vitamix has managed to stay family-owned for over a century while expanding globally. Since 1921, Vitamix has been passionate about improving the lives of its customers and its employees. This passion drives us to create innovative, award-winning blending technology for both home chefs and foodservice professionals in over 80 countries. That's not nothing - staying independent and family-run while competing with massive appliance conglomerates takes something special.

The machines themselves are built with this almost obsessive attention to durability. To create industry-leading products, we seek out and test high-quality components to ensure they meet our exacting standards of performance and longevity. And, to ensure that our products are accessible to the greatest number of people, we create relationships around the world with sourcing and production partners who help us strike the perfect balance of quality and value. People regularly use these things for 10, 15, even 20 years. There are stories floating around of machines from the 1970s still running strong.

But here's where it gets really interesting - Vitamix isn't just selling you a product and walking away. If you are not completely satisfied, simply return it within 60 days for a full refund-we will even pay for return shipping. They're confident enough to give you two full months to decide, which is basically unheard of for kitchen appliances. And their customer service? Most customers feel very satisfied after talking to customer service representatives.

The company's values are pretty straightforward too. We nourish our world by crafting superior solutions that empower people to improve their health and wellbeing. As we continue to expand worldwide, we seek employees whose values match our own: Family, Excellence, Integrity, and Teamwork. Notice how "Family" comes first - that's not just corporate speak when you're actually a family business.

What really sets Vitamix apart is this weird intersection of being simultaneously premium and practical. Yes, it's expensive. But it's also the kind of thing that changes how people eat - suddenly making nut butters, hot soups, frozen desserts, and silky smoothies becomes genuinely easy. It's the difference between owning a tool and owning a capability.