Vitra
Vitra is a Swiss family-owned furniture company dedicated to improving the quality of homes, offices and public spaces through the power of design. Founded in 1950, Vitra collaborates with leading designers to create iconic furniture classics and contemporary designs.
Vitra customer service
Use any of the convenient means below to contact Vitra customer service.
| Phone | (800) 338-4872 |
| Web | https://www.vitra.com/en-us/contact-service |
Vitra jobs
At Vitra, we believe that environments shape our thoughts and feelings, whether we are at home, at work or on the go. We work every day to improve our surroundings through the power of good design. Vitra is a family-run company, now in its third generation, and pursues a cultural and ecological mission alongside its commercial interests.
View current Vitra jobsHeadquarters
Klünenfeldstrasse 22
4127 Birsfelden, Switzerland
Returns
What is the return window?
Returns must be received in original condition and packaging within 14 days.
Are there any items that are non-returnable?
The Company does not accept any returns or exchanges of special order (configurable) Products.
How will I receive my refund?
The refund will be processed in the form of a credit back to the original method of payment.
Who pays for return shipping?
Shipping costs are non-refundable. If a Customer is not satisfied with a Product, the Customer may return such Product to the Company at their own shipping cost.
How do I start a return online?
To make a return request each Customer must contact the Company via the form on www.vitra.com/en-us/contact-service to obtain instructions.
Vitra hours
| Sunday | 10:00am - 6:00pm |
| Monday | 10:00am - 6:00pm |
| Tuesday | 10:00am - 6:00pm |
| Wednesday | 10:00am - 6:00pm |
| Thursday | 10:00am - 6:00pm |
| Friday | 10:00am - 6:00pm |
| Saturday | 10:00am - 6:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Vitra.
Check my Vitra hoursEditor's Take
There's something kind of magical about a company that's been making furniture for over 70 years and still feels completely relevant. Vitra isn't your typical furniture manufacturer-it's more like a design institution that happens to sell chairs.
The story starts in 1953, when founder Willi Fehlbaum took a trip to New York and stumbled upon chairs designed by Charles and Ray Eames. He was so blown away that he basically decided right then to become a furniture manufacturer. That chance encounter shaped everything that followed. By 1957, Vitra was producing Eames designs for Europe, and they've been collaborating with legendary designers ever since-Verner Panton, George Nelson, Jean Prouvé, and more contemporary names like Hella Jongerius and the Bouroullec brothers.
But here's what makes Vitra different. While other companies chase trends, Vitra's been playing the long game from day one. Their philosophy is basically anti-obsolescence. Every piece is designed to last decades, not seasons. They offer a 10 to 30 year warranty on selected classics, which is kind of insane when you think about it. The iconic Panton Chair? Still in production since 1967. The Eames Lounge Chair? People pass these things down to their grandkids.
And then there's the Vitra Campus in Weil am Rhein, Germany, which is basically Disneyland for architecture nerds. After a fire destroyed part of their factory in 1981, instead of just rebuilding, they turned their headquarters into an architectural showcase. Frank Gehry designed the Vitra Design Museum-his first building in Europe. Zaha Hadid's first completed building? The Vitra Fire Station. Herzog & de Meuron created the VitraHaus, their flagship store that looks like a stack of houses. Tadao Ando, Alvaro Siza, SANAA-they're all there. It's this wild collection of buildings by some of the world's most famous architects, all on one campus.
The company's still family-owned, now in its third generation under Nora Fehlbaum's leadership. They've expanded beyond just furniture too-there's the Vitra Design Museum with its exhibitions and archives, the Vitra Circle Stores that give used furniture a second life, and they even acquired Finnish furniture brand Artek back in 2013.
What's interesting is how Vitra talks about sustainability. It's not some marketing add-on-it's baked into their entire approach. They don't make disposable furniture. Everything's designed to be repaired, maintained, and eventually recycled. Their Circle Stores in Brussels, Amsterdam, and on the Vitra Campus literally exist to refurbish and resell used Vitra pieces. That's a pretty radical business model when most furniture companies want you buying new stuff every few years.
The product range spans everything from home furniture to office systems to public seating for airports. You've probably sat in a Vitra chair without realizing it-they're in the German Bundestag, Tate Modern, Centre Pompidou, and airports around the world. But they're just as focused on creating pieces for your living room or home office.
So yeah, Vitra's technically a furniture company. But really, they're more like custodians of design history who also happen to be pushing contemporary design forward. Not bad for a company that started because one guy really liked some chairs he saw in New York.