Vitruvi
Design-forward premium home scenting brand offering natural essential oils, diffusers, and air care products with a focus on beautiful, safe, and effortless home scenting.
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Vitruvi customer service
Use any of the convenient means below to contact Vitruvi customer service.
Vitruvi jobs
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Headquarters
329 Railway St
Vancouver, British Columbia V6A 1A4
(778) 996-5564
[email protected]
Returns
What is the return window?
Devices can be exchanged or returned within 30 days of purchase. Devices include diffusers and humidifiers. Essential Oils and Natural Air Freshener Sprays can be exchanged or returned within 15 days of purchase.
Are there any items that are non-returnable?
Scent Kits can be returned for store credit only. Items purchased through Gift Cards are eligible for exchange or store credit. All sale and discounted items are only available for exchange or return for store credit within 15 days of purchase.
How will I receive my refund?
To complete a return or exchange please reach out to our Customer Experience team at [email protected]. However, if you're not 100% happy with your choice, we're here to help.
How do I start a return online?
To complete a return or exchange please reach out to our Customer Experience team at [email protected]. To return or exchange a Natural Air Freshener Spray or Diffuser Bundle, please reach out to our Customer Experience team at [email protected].
Editor's Take
You know that friend who always has their apartment smelling incredible? The one where you walk in and immediately feel more relaxed, like you've stepped into some kind of wellness sanctuary? That's basically what Vitruvi does for a living-and they've turned it into something of an art form.
Founded by siblings Sean and Sara Panton in 2015, this Vancouver-based company started from a pretty relatable place. Sara was traveling to Morocco and Kenya before medical school, getting inspired by wellness rituals from around the world, and she and Sean started blending their own oils that they and their friends could actually afford. Classic startup story, right? Except they actually pulled it off.
What sets Vitruvi apart isn't just that they make diffusers and essential oils-it's how they think about the whole experience. They use 100% natural essential oils and offer a lifetime device warranty, which is pretty bold when you think about it. As a design-centric company, they thoughtfully consider every detail, from the placement of buttons on their diffusers to the quality of their packaging.
And speaking of design-their Stone Diffuser has become something of a cult favorite. The New York Times called it "the best choice if you want to run it while you're sleeping," and honestly, once you see it, you get why. It looks more like a piece of modern sculpture than something you'd plug into the wall.
The company's grown way beyond that apartment-based operation. They've launched in all 97 Container Store locations across the US and are leading their home scenting assortment. They've earned spots on coveted lists like Fast Company's Most Innovative Companies and Forbes 30 Under 30. Not bad for a couple of siblings who started by hand-filling orders in their apartment.
But here's what I find most interesting about Vitruvi: they're not just selling products, they're selling a whole philosophy about the air in your home. They lead a passionate team with the goal of inspiring people to think differently about the air in their homes-after all, it should feel light, beautiful, and full of possibility. That's either really smart marketing or genuine mission-driven thinking. Probably both.