Volcanica Coffee
Volcanica Coffee is a specialty coffee roaster offering exotic fresh roasted coffee from volcanic regions around the world, with over 150 different varieties including single-origin, estate, peaberry, decaf and flavored coffees.
Volcanica Coffee customer service
Use any of the convenient means below to contact Volcanica Coffee customer service.
| Phone | (877) 454-7031 |
| Web | https://volcanicacoffee.com/pages/contact-us |
| [email protected] |
Headquarters
4110 Tench Road, Suite H
Suwanee, GA 30024
(877) 454-7031
[email protected]
Returns
What is the return window?
We accept returns within 30 days of receipt of the package. We would appreciate an email or phone call before the return so that we may have the opportunity to correct the issue first.
Are there any items that are non-returnable?
Products not eligible for return or exchange are the Kopi Luwak Coffees, coffee that has been ground, and custom or special orders.
How will I receive my refund?
Refunds are issued minus any shipping charges. If for any reason you or those who received your gifts are not satisfied, we will replace them or offer a full refund.
What if I received a damaged or incorrect item?
We have selected our products for their outstanding quality and are sure that you will be delighted with your purchase. If for any reason you or those who received your gifts are not satisfied, we will replace them or offer a full refund. Our products are guaranteed to give 100% satisfaction in every way.
Editor's Take
So here's the thing about Volcanica Coffee-they're basically the coffee geeks who turned their obsession into something pretty remarkable. Started with a passion for discovering the most exotic and high-quality coffees from volcanic regions around the world, after years of seeking out unique flavors and rich coffee experiences, they realized others were also craving something beyond the ordinary-coffees that tell a story from the soil to the cup.
And honestly? The volcanic soil angle isn't just marketing fluff. Volcanic soil is incredibly fertile and mineral-rich, and coffee grown in volcanic soil tends to have a more complex flavor profile. It's like nature's own flavor enhancer, basically.
What really gets me is their scale-they offer over 150 coffees from volcanic mountain regions and are recognized as one of the best roasters. That's not just variety for variety's sake; it's curated obsession. They carry over 130 different coffees including single origin, estate, peaberry, decaf and flavored, each regularly cupped by their professional team for quality, fresh roasted on demand with low emission roasters, with SCA trained roast masters who understand the nuances and delicacies involved in roasting different bean varieties.
But here's what's kind of cool-Volcanica Coffee is a family-owned business with all members involved in running the specialty coffee brand, with coffee being in their family for at least two generations, starting when their mother and grandfather would assist in harvesting coffee beans high in the mountains of Costa Rica. There's something authentic about that origin story that you don't get with corporate coffee chains.
The numbers back up the hype too. Volcanica Coffee Company has 5 stars and 7,459 customer reviews. They provide free shipping on orders over $60 and guarantee 100% satisfaction. And get this-if for any reason you or those who received your gifts are not completely satisfied, they will replace them or offer a full refund within 30 days.
What really sets them apart is their sourcing approach. They work directly with coffee farms and local cooperatives, and have spent years developing relationships with importers to ensure the best possible products, traveling to remote coffee farms to source the best of the best and ensure top quality. That's the kind of supply chain transparency that coffee nerds (and increasingly, regular consumers) actually care about.
The subscription model is pretty smart too-with a Volcanica Coffee subscription you can choose to receive your coffee at different intervals, and you get 10% off, with no order minimum to join Subscribe and Save. You can cancel or skip an order at any time and there are no commitments.