VRAI

VRAI is a fine jewelry brand specializing in lab-created diamonds from the world's first certified zero-emission diamond foundry. They offer engagement rings, wedding bands, and fine jewelry with sustainably created diamonds through a vertically integrated supply chain.

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VRAI customer service

VRAI customer service

Use any of the convenient means below to contact VRAI customer service.

Phone (855) 956-4488
Web https://www.vrai.com/contact-us
Email [email protected]
location

Headquarters

731 S Spring St Ste 502
Los Angeles, CA 90014
(855) 956-4488
[email protected]

Returns

What is the return window?
Eligible items below $15,000 can be returned within 30 days for full credit to store or refund minus recycling fee to the original payment method. Eligible items above $15,000 can be returned within 30 days for full credit to store.

Are there any items that are non-returnable?
Cut for You™ diamonds in Round Brilliant, Oval, Emerald, Pear, Radiant, Cushion, Marquise, Trillion, Asscher, Princess, or Elongated Cushion stones (5ct or less) are eligible for a one-time exchange or refund. Cut for You™ diamonds with modified ratios and facet patterns, personalized fine jewelry, and loose diamonds that have been set in a third-party design are not eligible for return.

How will I receive my refund?
Your refund will be processed within 14 business days of receipt. In alignment with our commitment to sustainability, returned items will undergo a process of unsetting VRAI-created diamonds and recycling the metal. However, this fee is waived when you choose a full credit to store (via VRAI gift card).

Who pays for return shipping?
VRAI offers free return shipping in the US, and is unable to schedule a FedEx pickup. At this time, VRAI is unable to provide free international return shipping. Please use a trusted courier, as VRAI is not responsible for packages lost or stolen in transit coming back to us for a return.

How do I start a return online?
VRAI will send you a Return Merchandise Authorization and pre-paid return label. Ship back the package.

VRAI hours

VRAI hours

Sunday 10:00am - 6:00pm
Monday 10:00am - 6:00pm
Tuesday 10:00am - 6:00pm
Wednesday 10:00am - 6:00pm
Thursday 10:00am - 6:00pm
Friday 10:00am - 6:00pm
Saturday 10:00am - 6:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local VRAI.

Check my VRAI hours

Editor's Take

So here's the thing about VRAI that kind of blows my mind - they're basically rewriting the entire playbook for diamond jewelry. And I mean that literally. While traditional jewelers are still dealing with the whole murky supply chain thing (you know, where your diamond passes through like 15 different hands before it gets to you), VRAI just said "nah, we'll grow our own."

They've got this zero-emissions foundry up in the Pacific Northwest - powered by the Columbia River, no less - where they're creating lab-grown diamonds that are chemically identical to mined ones. The FTC even confirmed back in 2018 that lab-grown diamonds are real diamonds. But here's what makes VRAI different from other lab-grown diamond companies: they control everything. From the moment carbon atoms start forming into a diamond crystal (which takes about four weeks in their plasma reactors) all the way through cutting, setting, and shipping to your door. That's 243 individual work steps they oversee personally.

The sustainability angle is pretty compelling too. Every carat of VRAI created diamonds saves 250 tons of earth and removes 2,011 ounces of air pollution compared to mining. And they're using recycled gold for the settings, with compostable packaging to boot. It's the kind of thing that makes you wonder why we were ever okay with the old way of doing things.

Now, they started online-only back in 2014, but they've been expanding into physical showrooms - currently sitting at nine locations globally, from Los Angeles to Madrid to Shanghai. The stores have this art gallery vibe, all clean lines and porcelain tile, with iPads and private consultation rooms. You can book appointments with their "Diamond Experts" (yes, that's what they call them) or just walk in. And if you're not near a showroom? They do virtual appointments where you can video chat with an expert from your couch.

Price-wise, they're positioned as accessible luxury. Because they've cut out all those middlemen, they're avoiding the traditional 8-10x retail markup. You'll find pieces under $500 for first-time buyers, but they also do serious engagement rings - during the pandemic, they saw couples buying bigger stones than ever, averaging 1.5 to 2 carats, with emerald, marquise, and oval cuts being most popular.

The company's backed by some heavy hitters too - Leonardo DiCaprio is an investor, which tracks given his environmental advocacy. And they recently pulled in a $200 million investment from Fidelity. Their CEO, Mona Akhavi, has been pretty vocal about wanting VRAI to become the Tiffany or Cartier of lab-grown diamonds. Bold goal, but they're working on it with their signature "V" motif designs and collaborations with celebrities and stylists.

One thing that's interesting - and slightly controversial in the industry - is that VRAI self-certifies their diamonds rather than using third-party grading from GIA or IGI. They argue that because they control the entire process and use advanced science-based technology with over a billion data points per carat, they can grade more accurately than traditional methods. Some people love this transparency; others want that third-party validation. Your call on how you feel about it.

Bottom line? VRAI is basically betting that consumers care more about sustainability, transparency, and value than they do about tradition. And based on their growth trajectory, it seems like that bet is paying off.