West Elm
West Elm is a modern furniture and home decor retailer offering contemporary designs with a focus on sustainability, Fair Trade products, and accessible style for every room in your home.
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West Elm · Dec 14
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West Elm · Dec 14
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West Elm · Dec 06
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West Elm · Dec 06
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West Elm · Dec 05
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West Elm · Dec 05
West Elm weekly ad
View the most recent West Elm ad to catch up on the latest specials, promotions and limited time offers.
West Elm customer service
Use any of the convenient means below to contact West Elm customer service.
| Phone | (888) 922-4119 |
| Web | https://www.westelm.com/customer-service |
| [email protected] |
Headquarters
2 Main St
Brooklyn, NY 11201
(888) 922-4119
[email protected]
Returns
What is the return window?
West Elm offers a standard 30-day return window for most items, with the timeframe being 30 days from the date of delivery. During the holiday season, West Elm offers an extended return window for purchases made between November 1 and December 31, with these items able to be returned until January 31 of the following year.
Do I need a receipt to return an item?
According to their site, West Elm requires proof of purchase for all returns. If you don't have the receipt, you can instead provide your order number or a relevant gift registry number so that the staff can track down your order specifics.
Are there any items that are non-returnable?
You're stuck with items that are monogrammed, made to order, or specifically designated as final sale. Similarly, you can't return Robin mattresses or box spring replacements (aka Robin foundation), nor can you exchange a recently purchased gift card for its cash equivalent.
How will I receive my refund?
If you use cash and checks over $100, West Elm will issue you a refund in the form of a company check that is mailed to you, and it takes 14 days. With a receipt, you can get a refund in its original payment method. You will receive store credit as a refund for the items purchased with gift cards.
Can I return online purchases in-store?
If you purchased an item in-store or online and want to return it in person, simply bring the item and your receipt to any West Elm store within 30 days, ensuring the item is in its original condition and packaging.
West Elm hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 8:00pm |
| Tuesday | 10:00am - 8:00pm |
| Wednesday | 10:00am - 8:00pm |
| Thursday | 10:00am - 8:00pm |
| Friday | 10:00am - 8:00pm |
| Saturday | 10:00am - 8:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local West Elm.
Check my West Elm hours
Editor's Take
West Elm kind of snuck up on the home furnishings world. When it launched in Brooklyn back in 2002, nobody really knew it would become the go-to spot for people who want their apartments to look like they belong in a design magazine but don't have trust fund money. And honestly? That's exactly what makes it interesting.
The whole vibe is mid-century modern meets global artisan, which sounds like marketing speak until you actually walk into one of their stores. You'll find clean-lined sofas next to hand-woven baskets from Morocco, sleek dining tables alongside Fair Trade ceramics. It's this weird balance they've struck between mass-market accessibility and that "I found this at a flea market" aesthetic everyone's chasing on Instagram.
Here's something most people don't realize: West Elm is seriously committed to responsibly sourced materials and sustainable practices. They were actually the first major U.S. retailer to carry Fair Trade Certified products back in 2014, which is pretty significant when you think about how much furniture Americans buy every year. Their FSC-certified wood options and organic cotton bedding aren't just greenwashing either-they've got third-party certifications backing it all up.
But let's talk about what really matters: the shopping experience. With 109 stores across the United States, you can actually see and touch stuff before buying, which is huge when you're dropping serious cash on a sectional. And if you're not near a store, their website is surprisingly well-designed-none of that clunky navigation that makes you want to throw your laptop out the window.
The price point sits in this interesting middle ground. You're definitely paying more than IKEA, but you're not entering Restoration Hardware territory where a side table costs more than your car payment. A decent sofa will run you anywhere from $1,200 to $3,000, which feels about right for furniture that'll actually last more than two years.
The Key Rewards program is worth mentioning. You earn points on purchases, get early access to sales, and basically feel like you're part of some exclusive club. The credit card version gets you 5% back, which adds up fast if you're furnishing an entire place.
One thing that sets them apart is their design services. Free in-home consultations, room planning tools, the whole nine yards. It's like having a friend who went to design school help you figure out why your living room feels weird. And their Design Crew program trains associates across brands, so you're not just getting some random person reading product descriptions at you.
The collaborations are pretty solid too. They've worked with everyone from fashion designers to local artisans, which keeps the inventory feeling fresh. You'll find limited-edition pieces that actually feel special, not just marked up versions of regular stock.