WhereLight
WhereLight is an online eyewear retailer offering affordable prescription glasses, sunglasses, reading glasses, and computer glasses with a wide variety of frame styles and lens options.
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WhereLight · Jun 21
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WhereLight · Jun 21
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WhereLight · Jun 14
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WhereLight · Jun 14
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WhereLight · Jun 07
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WhereLight · Jun 07
WhereLight customer service
Use any of the convenient means below to contact WhereLight customer service.
| Phone | (833) 941-3777 |
| Web | https://www.wherelight.com/helping/index |
| [email protected] |
Returns
What is the return window?
Customers can exchange or return glasses within 30 days if they find defects, wrong glasses, transport damage, or uncomfortable prescriptions. For other reasons like not liking the glasses due to fitting, color, size, or other issues, customers can return glasses within 90 days and receive a 50% discount coupon for a new order.
How will I receive my refund?
If you used PayPal account to pay for the order, the refund will be back to your PayPal account within 3 business days. If you used credit card/debit card to pay for the order, the refund will be back to your credit card/debit card about 30 days. 30-day is the maximum time, and in most cases, the refund will be reflected on your account in about one week, depending on the processing time of your bank.
Are there any items that are non-returnable?
No restocking fee to be charged to the consumers for the return of a product. To prevent items from being damaged during shipment, all returned products must be preserved in their original packing, including any glasses, cases, and other accessories.
How do I start a return online?
Login your WhereLight account and find the order number you are not satisfied with. Click the "Check" button and find the "Refund". You can also contact our customer service team at: [email protected]
Editor's Take
So here's the thing about WhereLight-they're basically the scrappy underdog of the eyewear world, and honestly? They're kind of crushing it.
Founded in 2015, this company figured out something that traditional optical shops missed: people are tired of paying $500 for glasses that cost $50 to make. With over 500,000 registered users worldwide, they've built their entire business model around cutting out the middleman-no retail rent, no counter staff, no markup madness.
What makes them different isn't just the price point (though glasses starting at $7-$15 is pretty wild). It's that they actually manufacture their own lenses with trained specialists in their own factory. And get this-they're based in Danyang, China, which is literally known for optical lens production and houses one of China's largest eyeglass merchandise centers. Talk about being in the right place.
The selection is genuinely impressive. They've got prescription glasses, sunglasses, handmade frames, kids' glasses-everything from designer styles to cat-eye, aviator, round, you name it. Single vision, bifocal, progressive, free form lenses-basically whatever your eyes need.
But here's where it gets interesting: they've got a 4-star rating on Trustpilot with over 4,500 reviews. That's not accidental. Customers consistently praise their responsive customer service and accurate prescriptions, and some people are buying 9+ pairs because they can finally afford to match their glasses to their outfits.
The business model is smart, too. Free shipping over $69, 365-day frame guarantee, and they even accept FSA and HSA payments. They're making eyewear accessible in ways that traditional retailers just can't match.
Sure, there are some growing pains-shipping can be slow, and being an online-only retailer means you can't try before you buy. But when you're saving hundreds of dollars per pair? Most people seem willing to take that trade-off.