White Mountain Puzzles
White Mountain Puzzles has been crafting high-quality jigsaw puzzles for over 30 years, offering colorful puzzles from recognized artists for all ages and difficulty levels. Made in America with their signature Happiness Guarantee.
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White Mountain Puzzles · Jun 22
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White Mountain Puzzles · Jun 17
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White Mountain Puzzles · Jun 15
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White Mountain Puzzles · Jun 09
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White Mountain Puzzles · Jun 07
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White Mountain Puzzles · Jun 02
White Mountain Puzzles customer service
Use any of the convenient means below to contact White Mountain Puzzles customer service.
| Phone | (800) 548-8009 |
| Web | https://www.whitemountainpuzzles.com/pages/contact-us |
| [email protected] |
Headquarters
PO Box 818
Jackson, NH 03846
(800) 548-8009
[email protected]
Returns
What is the return window?
You may return a puzzle as long as it was purchased new and the shrink wrap has not been removed. Please return the puzzle to White Mountain Puzzles: PO Box 818: Jackson, NH 03846.
Do I need a receipt to return an item?
White Mountain Puzzles reserves the right to verify information, require a valid proof of purchase, and to deny requests in its discretion, including in cases of suspected fraud or abuse.
Are there any items that are non-returnable?
Happiness Guarantee applies to puzzles purchased NEW from us directly or one of our retail partners. It does NOT apply to puzzles purchased second hand, or non U.S. shipping addresses.
What if I received a damaged or incorrect item?
If you are not completely delighted with your puzzle experience, we will replace your puzzle with a new one for free as a one-time courtesy. Promise. Simply contact us at 1-800-548-8009 Monday - Friday, from 8AM - 4:30 PM, and one of our Customer Service Representatives will help you with your replacement claim form, as a shipping charge may apply.
How do I start a return online?
If your issue is for a missing piece(s) or a damaged puzzle, please visit our FAQ's page for detailed information on our replacement claim process or contact our customer service team at [email protected].
Editor's Take
White Mountain Puzzles isn't just another puzzle company-it's basically the comfort food of the jigsaw world. Founded in 1978 (same year as Ben & Jerry's, fun fact), this New Hampshire company started as a small poster business and evolved into what they are today. And unlike Ben & Jerry's, they're still family-owned, with the founders' sons now running the show.
What sets them apart? Their 1,000-piece puzzles are made with premium blue chipboard and measure 24" x 30" when finished-the largest in the industry. That's not marketing fluff; it's genuinely noticeable when you're working on one. The pieces are larger and very easy to handle, which makes the whole experience less frustrating and more enjoyable.
Every puzzle is manufactured in America, and they're serious about quality. They back everything with their "Happiness Guarantee"-if you're not completely delighted, they'll replace your puzzle for free. That's confidence in your product right there.
The themes are where they really shine. They offer colorful jigsaw puzzles from recognized artists, available for all ages and all levels of difficulty. We're talking everything from nostalgic Americana collages to scenic landscapes, using licensed artwork from well-known artists, illustrators, and photographers. Their puzzles are random cut, meaning pieces are cut in various shapes and sizes with whimsical, non-uniform edges, which adds an extra challenge beyond the typical grid pattern.
They're still located in Jackson, NH (population 850), in the White Mountain National Forest, just minutes from Mount Washington. Their store is open Monday through Saturday 9:30 am to 4:30 pm, and Sundays 10:30 am to 4:30 pm, with customer support available 24/7.
Here's something cool: in 2018, they represented New Hampshire as one of only 50 companies invited to the White House for the Made in America Showcase. Not bad for a small-town puzzle company.