Woolrich
Woolrich is America's oldest outdoor clothing company, founded in 1830 in Pennsylvania. The brand specializes in premium outerwear, apparel, footwear, and accessories for men, women, and children, blending heritage craftsmanship with contemporary design.
Woolrich customer service
Use any of the convenient means below to contact Woolrich customer service.
| Phone | (551) 307-0033 |
| Web | https://www.woolrich.com/us/en/contact-us.html |
Woolrich jobs
Woolrich firmly believes in creating a work environment based on respect, thoughtfulness, and collaboration that involves and empowers everyone on their team. By adhering to these pillars, they offer a space for all employees to flourish to their greatest potential. At Woolrich, they strongly believe in a working environment based on empathy, diversity and inclusion, where everyone can feel free to express their talent and potential, actively looking for candidates who come from a variety of backgrounds and have different perspectives and life experiences.
View current Woolrich jobsHeadquarters
PO Box 138, 33 Boardman Drive
Woolrich, PA 17779
(551) 307-0033
Returns
What is the return window?
You can place a return request within 30 days of delivery if you have received a product but want to change the size and/or color, or arrange a return for refund. Return after 30 days is only possible for products with a recognised conformity defect.
Are there any items that are non-returnable?
The item must be in its original condition, unworn, and with all original tags and packaging intact. Items that don't meet these conditions cannot be returned for refund.
How will I receive my refund?
If you have requested a return for refund, Woolrich will refund the amount to your account in about 10 business days. The refund will be made to your original payment method. Shipping charges will only be refunded in case of a return request for defective item.
Who pays for return shipping?
Once you have completed the exchange or refund request process, you will be able to download and print the prepaid label to send back the product you do not intend to keep. A copy of the label will also be sent to you by email. This indicates Woolrich provides prepaid return labels for returns.
How do I start a return online?
If you are a registered user, go to the My Account section, then to the My Orders section, and then select the order you wish to return. If you placed the order without registering, go to the My Orders section. Click on "Request for Exchange or Return", select the item you wish to change and choose the "EXCHANGE" or "RETURN" option.
Editor's Take
Here's the thing about Woolrich-it's not just another outdoor brand trying to sell you a parka. This is America's oldest outdoor clothing company, and when they say "oldest," they mean it. Founded in 1830 in a tiny Pennsylvania mill town, Woolrich has been around longer than most American institutions you can think of.
The brand's got this fascinating dual identity going on. On one hand, you've got the heritage piece-the Buffalo Check pattern that basically defined what we think of as "outdoorsy" style, those iconic red and black plaids that show up everywhere from hunting lodges to Brooklyn coffee shops. Then there's the Arctic Parka, designed in the 1970s for workers building the Alaskan pipeline where temps hit -40 degrees. That's not marketing fluff; these garments were literally built for survival.
But here's where it gets interesting. In 2016, the company merged with its European operations to form Woolrich International, and suddenly this Pennsylvania heritage brand became this global fashion player. They're showing at Milan Fashion Week now, collaborating with designers like Todd Snyder, and their stores in Bologna and Munich sit right alongside the original Woolrich, PA location. It's kind of wild-a brand that once made blankets for Civil War soldiers is now a luxury outerwear label.
The company's been through some rough patches, no question. They closed their last U.S. manufacturing plant in 2018, which stung for a brand that built its reputation on American-made quality. Most of their stuff's produced overseas now, though they're transparent about it. And honestly? The quality's still there. These aren't fast-fashion parkas that'll fall apart after one season.
What's cool is how they've managed to stay relevant without completely abandoning their roots. Yeah, they're doing high-end collaborations and European fashion shows, but they're still making those classic wool shirts and field jackets that your grandfather might've worn. The brand's got this "outdoor heart, urban spirit" thing going on-basically acknowledging that most of us aren't actually building pipelines in Alaska, but we still want gear that could handle it if we needed to.
The price point's definitely climbed into luxury territory, which makes sense given the repositioning, but you're paying for almost 200 years of know-how in making stuff that keeps you warm. Their Arctic Parka runs several hundred dollars, but people who own them tend to keep them for decades. That's kind of the whole point-buy it once, wear it forever.
Woolrich sits in this interesting space between heritage workwear and contemporary fashion. They're not trying to be Patagonia with the hardcore outdoor tech focus, and they're not trying to be Canada Goose with the status symbol thing. They're just doing what they've always done-making really solid outerwear-but now with a more global, fashion-forward perspective. Whether that's your thing probably depends on whether you value that nearly two-century heritage and are willing to pay for it.