Woom Bikes
Woom Bikes is an award-winning children's bicycle company specializing in lightweight, ergonomically designed bikes for kids aged 9 months to 14 years. Founded in Austria in 2013, they offer balance bikes, pedal bikes, mountain bikes, and e-bikes that are 40% lighter than conventional children's bikes.
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Woom Bikes · Jun 17
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Woom Bikes · Jun 14
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Woom Bikes · Jun 08
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Woom Bikes · Jun 07
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Woom Bikes · Jun 04
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Woom Bikes · Jun 01
Woom Bikes customer service
Use any of the convenient means below to contact Woom Bikes customer service.
| Phone | (855) 966-6872 |
| Web | https://woom.com/en_US/contact |
| [email protected] |
Woom Bikes jobs
Our bikes are bold and bright, just like the folks hard at work behind the scenes. Full of go-getters, innovators, and out-of-the-box thinkers, woom is a fast-growing, international company stopping the rest of the cycling industry in its tracks. We're agile, flexible, and up for any challenge.
View current Woom Bikes jobs
Headquarters
8301 Springdale Rd, Ste. 800
Austin, TX 78724
(855) 966-6872
[email protected]
Returns
What is the return window?
If you buy a product directly from us that does not meet your expectations for any reason, you can return it within 30 days of the purchase.
Who pays for return shipping?
We will refund the full cost of the product and pay to have it shipped back to woom (US orders only). We cannot refund the original shipping cost when you first purchased the product. Additionally, orders being returned from Canada will have to be shipped at the customer's expense.
How will I receive my refund?
The refund for the cost of the product and return shipping cost will be processed within 5-10 business days of receiving the shipment.
Are there any items that are non-returnable?
If you are returning a combination of any of the following items that cannot fit in the same box, please do this in 2 separate returns. Items include: Any model bike, helmet, rack, freewheel, or fenders. The same rule applies if you are returning multiple bikes. Please do a separate return for each bike.
How do I start a return online?
Please look out for your return label in your email inbox; it should be sent within a few minutes after completing the return process. Your next steps are printing the return shipping label, packing up the item(s) safely, and bringing the return package to UPS.
Editor's Take
So here's the thing about Woom Bikes - they basically took one look at the kids' bike market and said "we can do way better than this." And honestly? They weren't wrong.
Founded back in 2013 by two dads in Vienna who couldn't find decent bikes for their own kids, Woom has kind of become the gold standard for children's bicycles. On average, woom bikes weigh as much as 40% less than standard children's bikes. That's not just marketing fluff - it actually matters when you've got a four-year-old trying to maneuver something that weighs half as much as they do.
What makes them different? Well, pretty much everything. 90% of the installed components are specially built for the requirements of children. They're not just shrinking down adult bikes and slapping bright colors on them. The geometry is designed specifically for kids' bodies, the brakes are reach-adjustable for tiny hands, and they've got this steering limiter thing that keeps beginners from oversteering and wiping out.
The company's grown like crazy - woom is a globally acclaimed children's bicycle company, originally founded in Austria in 2013 and has since expanded internationally to 30 countries worldwide. They've disrupted the North American market as the largest direct-to-consumer kids' bike brand, which is pretty impressive considering they started in a garage.
Their lineup covers everything from the brand-new WOW (a self-balancing bike for babies as young as 9 months) all the way up to mountain bikes and e-bikes for teenagers. The GO collection is their beginner-friendly series, while the EXPLORE line handles gravel and light trails. And if your kid's really into it, the OFF and OFF AIR mountain bikes are legit trail machines.
One thing that's kind of genius - they offer this upCYCLING membership program. Pay a one-time fee, and when your kid outgrows their bike, you can trade it in for 40% of the original purchase price toward the next size up. Kids grow fast, so that actually makes a lot of sense financially.
They're also big on sustainability and quality. We have full confidence in our bikes, which is why we offer a 10-year warranty on the aluminum frames, rigid forks, bars and stem once you've registered online. A 10-year warranty on a kids' bike? That's basically unheard of.
The Austin headquarters has a showroom where you can actually see the bikes in person, which is nice since buying a bike online for a kid can feel like a gamble. But they also work with over 100 retail partners now, including REI stores across the country.
Look, are they expensive? Yeah, compared to what you'd find at a big-box store. But parents seem to think they're worth it - the bikes hold their value incredibly well on the secondhand market, and lots of families pass them down through multiple kids. When you factor in the weight, the safety features, and how much easier they make it for kids to actually learn to ride, it starts to make sense why they've become so popular.