Work 'N Gear

Work 'N Gear is the largest U.S. omnichannel retailer specializing in workwear and healthcare apparel, offering trusted brands like Carhartt and Dansko through 39 retail stores and online shopping.

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Work 'N Gear customer service

Work 'N Gear customer service

Use any of the convenient means below to contact Work 'N Gear customer service.

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Work 'N Gear jobs

At Work 'N Gear, we are inspired by hard work, passionate about craftsmanship and devoted to supporting those who built their life by doing for others. We're crazy over workwear, healthcare, and footwear. And we're dedicated to offering top-performing brands at unquestionably good prices.

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location

Headquarters

10 Forbes Road Suite 300 West
Braintree, MA 02184
(800) 987-0218
[email protected]

Returns

What is the return window?
If something you purchased in their store or online at workngear.com is not exactly as you expected, if it doesn't fit how you wanted, or isn't made how you think it should be, return it within 30 days for a full refund.

Do I need a receipt to return an item?
In the event the purchase cannot be verified as a Work 'N Gear transaction, a merchandise credit will be issued for the current selling price provided the item is non-personalized, unworn, unwashed, has all original tags and packaging, and provided Work 'N Gear is currently selling the item in its stores or online at workngear.com.

Are there any items that are non-returnable?
Non-personalized, unworn and unwashed merchandise with all original tags and packaging can be returned for a full refund to the original method of payment. Non-personalized, unworn and unwashed merchandise with all original tags and packaging can be returned for a merchandise credit. Personalized items cannot be returned.

Who pays for return shipping?
All return shipping charges must be prepaid. Work 'N Gear does not reimburse the cost of return shipping. In the event of an incorrect item or an item ordered is defective, the cost of shipping the return will be reimbursed.

What if I received a damaged or incorrect item?
In the event of an incorrect item or an item ordered is defective, the cost of shipping the return will be reimbursed. We apologize for any error made in the processing of your order and for any inconvenience it may have caused. If you received extra items that are not yours, please call Customer Service with the information related to the items that are not yours. If you are missing items from your order, please call Customer Service with detailed information of what is missing so we can reorder it for you or reimburse you.

Work 'N Gear hours

Work 'N Gear hours

Sunday 11:00am - 6:00pm
Monday 10:00am - 7:00pm
Tuesday 10:00am - 7:00pm
Wednesday 10:00am - 7:00pm
Thursday 10:00am - 7:00pm
Friday 10:00am - 7:00pm
Saturday 10:00am - 6:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Work 'N Gear.

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Editor's Take

So here's the thing about Work 'N Gear-it's basically become the go-to spot for anyone who needs actual functional clothing for their job. Not the trendy "workwear aesthetic" stuff you see on Instagram, but real deal gear that keeps nurses, construction workers, and everyone in between comfortable and safe during long shifts.

They're the largest U.S. omnichannel retailer specializing in workwear and healthcare apparel, which sounds corporate but really just means they've figured out how to serve people both online and in their 39 physical stores scattered across the Northeast and Midwest. And honestly? That dual approach matters when you're trying on steel-toed boots or finding scrubs that actually fit right.

What's kind of interesting is their range. Their extensive product range includes workwear, scrubs, footwear, and accessories from trusted brands such as Carhartt and Dansko-brands that people in these industries actually swear by, not just marketing fluff. They're not trying to reinvent the wheel here; they're just making sure you can find what works, whether that's a pair of slip-resistant clogs for a 12-hour hospital shift or insulated coveralls for outdoor winter work.

The company's been around since 2002, which means they've had over two decades to figure out what their customers actually need. For over 20 years, they have been committed to offering styles that will keep you safe, comfortable and looking good. They have a passion for selecting workwear and footwear with a proven reputation for quality, performance and comfort. Their expert buyers understand the demands of the workplace and hand-select each item with your job in mind.

But here's where it gets more human-along with CEO Anthony DiPaolo, Work 'N Gear is the proud founder of the "Boot Trade program." Each year, before the cold of winter hits the northern states, this program provides thousands of pairs of gently worn boots to homeless people in 12 states. That's the kind of detail that shows a company actually thinking beyond quarterly profits.

The shopping experience itself is pretty straightforward. They stand behind everything they sell with a 100% Satisfaction Guarantee. If something you purchased in their store or online at workngear.com is not exactly as you expected, if it doesn't fit how you wanted, or isn't made how you think it should be, return it within 30 days for a full refund. No drama, no hoops to jump through-just a simple promise that if it doesn't work for you, bring it back.

Notice how they're not trying to be everything to everyone. They've carved out this specific niche serving healthcare workers and industrial professionals, and they've stuck with it. Sometimes the best business strategy is just being really, really good at one thing instead of mediocre at everything.