Worx
Worx is a leading manufacturer of innovative lawn and garden equipment and power tools, known for their Power Share battery system and user-friendly designs that make professional-grade tools accessible to everyday users.
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Worx · Apr 13
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Worx customer service
Use any of the convenient means below to contact Worx customer service.
| Phone | (866) 354-9679 |
| Web | https://www.worx.com/contact |
| [email protected] |
Headquarters
929 Jay Street, Suite 200
Charlotte, NC 28208
(704) 773-5363
Returns
What is the return window?
Worx offers a 30-day money back guarantee on all direct purchases if you are not 100% satisfied with your product. This applies to all direct purchases, less any applicable shipping and/or restocking fees.
Are there any items that are non-returnable?
All returns must be in the original packaging and contain all original components, and will be inspected for all parts/pieces upon arrival. Products must be unopened and in original, undamaged condition for refund of purchase price less shipping and handling fees.
How will I receive my refund?
Upon arrival of your returned package, Worx will scan it and process your refund within 3-5 business days. Refunds include the purchase price less any shipping and handling fees from the original order.
How do I start a return online?
If you have a Worx account, login to the website, go to your Order History and click on the order you want to return. If you don't have an account, use the Order Tracker with your order number, billing name, and email or zip code. Once you've retrieved your order, click the "Return this Order" button at the bottom.
Editor's Take
So here's the thing about Worx-they're basically the scrappy underdog that became a power tool heavyweight, and honestly? Their story's kind of fascinating.
Founded by Don Gao in China back in 1994, Positec started as just another OEM manufacturer making tools for the big guys like Black & Decker. But Gao had bigger dreams. In 2004, he launched the first Worx tools in China, and that's when things got interesting.
The real breakthrough came when Gao met Tom Duncan, a former Vermont American executive, in 2004. Duncan brought serious American retail know-how to the table, and together they cracked a code that most tool companies struggle with: how to make professional-grade equipment that doesn't intimidate weekend warriors.
Here's where it gets clever-when major retailers initially wanted to rebrand Worx tools as store brands, the company said no and went straight to infomercials instead. Their GT trimmer infomercial in early 2007 sold 313,000 units by year's end. That's not just marketing success; that's proof people wanted something different.
What really sets Worx apart is their Power Share battery system. One expandable battery works across all their cordless tools-which sounds simple until you realize how much money and frustration that saves. No more drawer full of incompatible chargers.
They also released the Landroid robotic mower in 2014, years before robot mowers became mainstream. And their JawSaw? It's a chainsaw with a partially enclosed blade designed for safety-exactly the kind of innovation that makes power tools accessible to people who might otherwise be intimidated.
Today, you'll find Worx at Lowe's, Home Depot, Walmart, Costco, and Canadian Tire. They've got over 150 cordless products in their lineup, all built around that same philosophy: make it powerful, make it smart, and make it approachable.
The company's trajectory from Chinese OEM to American retail success story shows what happens when you combine solid engineering with genuine understanding of what regular people actually need from their tools.