YETI

YETI designs and manufactures premium outdoor products including ultra-durable coolers, vacuum-insulated drinkware, soft coolers, bags, and outdoor accessories built for adventures in the wild.

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YETI customer service

YETI customer service

Use any of the convenient means below to contact YETI customer service.

YETI jobs

YETI jobs

Working at YETI, you'll be an integral player in our industry-leading, global brand. Here, you can forge a unique path and have a meaningful impact at every level. Whether you're an Everest regular or simply enjoy a good vista, there are career opportunities for trailblazers of all talents and backgrounds at YETI.

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location

Headquarters

7601 Southwest Parkway
Austin, TX 78735
(512) 394-9384
[email protected]

Returns

What is the return window?
All returns must be processed through YETI's Returns portal within 30 days of original purchase. If you're not satisfied with your purchase, YETI offers free returns for a refund within 30 days of your purchase, provided it has not been customized, is unused and is still in its original packaging.

Are there any items that are non-returnable?
All merchandise must be non-customized, except Tundra 45 with custom trim kits are eligible for returns. All merchandise must be unused, undamaged and returned in its original packaging.

How will I receive my refund?
Please allow up to 10 business days for your refund to be processed. Refunds will be returned to the original form(s) of payment used for the purchase. If you used multiple forms of payment, your refunds will go back to all payment methods used.

Who pays for return shipping?
Once approved, a pre-paid shipping label will be provided. All returns must be dropped off at a UPS drop-off point. If you do not have access to a UPS drop-off point, you will be responsible for paying return shipping.

Can I return online purchases in-store?
For products purchased from an authorized dealer, their return policy applies-please contact them directly for more information. YETI does not offer returns on YETI products purchased outside of YETI.com.

YETI hours

YETI hours

Sunday 11:00am - 6:00pm
Monday 10:00am - 8:00pm
Tuesday 10:00am - 8:00pm
Wednesday 10:00am - 8:00pm
Thursday 10:00am - 8:00pm
Friday 10:00am - 8:00pm
Saturday 10:00am - 8:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local YETI.

Check my YETI hours

Editor's Take

So here's the thing about YETI-it's basically become the brand that turned coolers into a lifestyle statement. And yeah, I know how that sounds, but stick with me here.

Back in 2006, two brothers from Texas got fed up with their coolers falling apart on fishing trips. Roy and Ryan Seiders weren't trying to build an empire-they just wanted something that wouldn't crap out after a season. Fast forward to today, and YETI's pulling in around $750 million annually with over 2,100 employees. Not bad for a couple of guys who just wanted better ice chests.

But what's wild is how they've evolved. They started with those indestructible Tundra hard coolers (you know, the ones that cost more than your first car payment), and now they're everywhere. Your coworker's got that Rambler tumbler. Your neighbor's rocking a Hopper soft cooler at the tailgate. That friend who's really into "the outdoors" probably has the full lineup.

The Rambler drinkware line? Outside magazine literally called it "the best mug ever made." And they're not wrong-those things keep coffee hot for hours, which is basically sorcery. The company's expanded into soft coolers, bags, dog bowls (because of course), and even chairs. They've got over 60 SKUs in drinkware alone now.

Here's what makes them different, though. YETI doesn't just sell products-they sell this whole "Built for the Wild" ethos. They sponsor professional outdoorsmen, produce award-winning documentaries, and have ambassadors who are actual hardcore adventurers, not just Instagram influencers posing with gear. Their marketing budget jumped from $7.3 million in 2019 to over $12 million by 2021, and they're smart about it-heavy on storytelling, light on the hard sell.

The direct-to-consumer shift has been huge for them. In 2015, DTC was only 8% of their business. Now? It's around 55%, with their own retail stores popping up in major cities from Austin to NYC. That New York flagship is 6,614 square feet of outdoor gear porn, complete with custom drinkware stations. They've even got a bar at their Austin location where you can grab a drink and watch bats fly out from under Congress Bridge.

Notice how YETI's managed to be both premium and accessible? You can drop $400 on a Tundra 65, or you can start with a $30 Rambler. That's smart positioning. And their warranty game is solid-five years on most products, which they actually honor (unlike some brands that make you jump through hoops).

The bear-resistant certification on their Tundra line isn't just marketing fluff either-it's actually certified by the Interagency Grizzly Bear Committee. Because apparently, bears are really motivated when it comes to getting into coolers.