Norrøna
Norrøna is a Norwegian outdoor clothing and sports gear brand founded in 1929. The family-owned company creates premium outdoor products for skiing, snowboarding, hiking, mountain biking, and other outdoor activities with a focus on quality, function, design, and sustainability.
Norrøna customer service
Use any of the convenient means below to contact Norrøna customer service.
Norrøna jobs
At Norrøna we aim to welcome more people to nature by making the greatest outdoor products in the world. Norrøna is for everyone who loves quality, function, design and sustainability. Our mission is to make the world's greatest outdoor products.
View current Norrøna jobsHeadquarters
Vollsveien 13H
1366 Lysaker, Norway
[email protected]
Returns
What is the return window?
You can easily return or exchange the unused product within 30 days and get a full refund if you change your mind.
Do I need a receipt to return an item?
While the website doesn't explicitly state receipt requirements, returns must be for unused products within the 30-day window. It's recommended to keep your order confirmation and any documentation from your purchase.
Are there any items that are non-returnable?
Products must be unused to be eligible for return or exchange. Used or worn items would not qualify for the return policy.
How will I receive my refund?
You will get a full refund for returns made within 30 days. The refund is typically processed to your original payment method.
How do I start a return online?
You can contact customer service via chat, mail, and phone to initiate your return. Visit their customer service page to begin the return process.
Editor's Take
So here's the thing about Norrøna - it's not just another outdoor brand trying to sell you expensive jackets. This is a Norwegian company that's been around since 1929, and they've basically spent nearly a century figuring out how to keep people from freezing to death in some of the harshest conditions on Earth. Which, you know, is kind of their whole deal.
The company was founded by Jørgen Jørgensen and is still run by his great-grandson, also named Jørgen Jørgensen. Four generations of the same family, all obsessed with making gear that actually works when you're standing on a mountain in Norway wondering why you thought this was a good idea. And that family ownership thing? It matters. They're not answering to shareholders who want cheaper zippers and faster turnarounds.
In 1979, Norrøna made a real technical breakthrough by producing the first Gore-Tex jacket in Europe. That's huge. They literally brought waterproof-breathable technology to an entire continent. But what really sets them apart is this design philosophy they call "Loaded Minimalism" - basically, clean products with all the critical details you actually need, none of the stuff you don't.
Notice how their collections are named after actual Norwegian places? The Lofoten line for big mountain freeriding, the Trollveggen for mountaineering, the Fjørå for mountain biking. These aren't marketing gimmicks - they're testing grounds. Everything is designed in-house at their headquarters in Oslo, Norway, which showcases a picturesque waterfall in the back of the property. Their arctic surf collection, Unstad, was first tested in the river flowing from this waterfall.
And then there's the sustainability angle, which isn't just greenwashing. Norrøna's new flagship store highlights their 'RE' concept, which is a full-scale initiative to create a more responsible, circular business. There are several elements to the 'RE' concept, including 'REuse', which will sell second hand products. They've got repair services, recycling programs, and they actually want you to keep your gear for decades. All their products have a 5-year warranty on production and material defects.
The gear itself? Yeah, it's expensive. But people who buy Norrøna tend to become almost cult-like about it. The bright colors aren't just for show - they make you visible in whiteout conditions. The fits are designed for actual movement, not just standing around looking outdoorsy at a coffee shop. This is gear for people who genuinely need their clothing to perform, whether that's backcountry skiing in Lofoten or surfing in Arctic waters.
Their new headquarters in Lysaker is pretty wild too - it's got a storm lab where you can test gear against simulated wind and rain, event spaces, and even a Nordic brasserie. It's like they're trying to create a destination, not just a store.
Bottom line? Norrøna makes stuff for people who actually use it in conditions where failure isn't just inconvenient - it's dangerous. And after 95 years, they're still family-owned, still Norwegian, and still kind of obsessed with making the best outdoor gear possible.