ZWILLING
Premium German kitchenware company founded in 1731, specializing in knives, cookware, and kitchen tools from brands including ZWILLING, STAUB, MIYABI, and DEMEYERE.
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ZWILLING · Jun 21
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ZWILLING · Jun 21
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ZWILLING · Jun 15
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ZWILLING · Jun 14
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ZWILLING · Jun 09
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ZWILLING · Jun 08
ZWILLING customer service
Use any of the convenient means below to contact ZWILLING customer service.
| Phone | (800) 777-4308 |
| Web | https://www.zwilling.com/us/customer-service |
| [email protected] |
Headquarters
270 Marble Ave
Pleasantville, NY 10570
(800) 777-4308
[email protected]
Returns
What is the return window?
We accept returns within 60 days of receiving your order.
Do I need a receipt to return an item?
Visit your nearest Zwilling store with your online purchase and invoice. For online returns, you'll need your order information to process the return.
Are there any items that are non-returnable?
Items in the clearance section, warehouse sale section or marked clearance, discontinued, visual imperfections or closeout are non-refundable. All sales on clearance and warehouse sale items are final.
How will I receive my refund?
Once we have processed your return, we'll issue a refund to your original payment method. Please allow up to 14 business days for the refund to reflect in your account.
Who pays for return shipping?
Please note that customers are responsible for return shipping costs. If you choose to return your items via mail, you will be responsible for the return shipping costs.
ZWILLING hours
| Sunday | Closed |
| Monday | 9:00am - 5:00pm |
| Tuesday | 9:00am - 5:00pm |
| Wednesday | 9:00am - 5:00pm |
| Thursday | 9:00am - 5:00pm |
| Friday | 9:00am - 2:30pm |
| Saturday | Closed |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local ZWILLING.
Check my ZWILLING hours
Editor's Take
You know that feeling when you pick up a knife and it just feels... right? That's basically Zwilling in a nutshell. This isn't some fly-by-night kitchen brand trying to make a quick buck-we're talking about a company that's been perfecting cutlery since 1731. Yeah, 1731. George Washington was still a kid when these folks started making knives in Solingen, Germany.
But here's what's really interesting about Zwilling: they're not just resting on their centuries-old reputation. Sure, they've got that whole "German engineering" thing down pat, but they've also been smart about expanding. They own Staub (those gorgeous French cast iron pots), Miyabi (Japanese knives that'll make you weep), and Demeyere (Belgian cookware that's basically kitchen porn). It's like they've assembled the Avengers of kitchen gear.
The thing that gets me about Zwilling is how they've managed to stay relevant. Most 290-year-old companies would be stuck in their ways, but these guys are on TikTok showing people how to dice onions. They've got over 117,000 Instagram followers watching their knife skills videos. And their customer service? They actually answer the phone, which is basically a miracle in 2025.
Now, let's talk numbers for a second. Zwilling operates in over 100 countries and has around 200 stores just in China alone. Their parent company, Werhahn KG, pulled in €282 million back in 2007, with 80% of profits coming from outside Germany. That's the kind of global reach that doesn't happen by accident.
What really sets them apart is their approach to manufacturing. While a lot of companies have moved everything to the cheapest factory they can find, Zwilling still makes their premium knives in Germany. They use this ice-hardening process where they dip finished blades in liquid nitrogen-sounds like something out of a sci-fi movie, but it actually makes the steel harder and more stain-resistant.